Management Analyst, Associate*

About the role

The City of Richmond Department of Public Utilities is seeking a Management Analyst, Associate to provide professional support of programs, projects, or work units requiring a substantive knowledge of applicable policies, practices, and procedures.

Responsibilities

• Answering and directing citizen and customer inquiries
• Providing administrative support to the administration team through regular verbal and written communication
• Assisting the administrative team with daily office operations
• Gathering, compiling, and analyzing data, and developing recommendations and reports
• Composing and preparing a variety of documents
• Assisting with updates to office manuals, policies, and procedures
• Serving as a lead worker by delegating tasks and monitoring their completion

Qualifications, Special Certifications And Licenses

• Minimum Training and Experience: Bachelor's degree in business/public administration or field related to assignment; Two years of paraprofessional experience in area related to assignment, such as assisting with program or project administration and management analysis
• Precferred Qualifications: Five years of experience in an administrative professional role; Experience working with senior leadership team members
• Licenses, Certifications, and Other Special Requirements: Some assignments may require a valid Driver's License with a satisfactory driving record, and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

Knowledge, Skills, And Abilities

• Typical Knowledge: Knowledge of general and special funds, electronic databases and related software applications, governmental accounting concepts, intermediate to advanced level mathematics and statistics as applicable to appraisal measures and assessment ratio studies, thorough knowledge of computer programs such as Microsoft Office Suite and Adobe Acrobat
• Typical Skills: Analyzing and aggregating data, analyzing and interpreting manuals and operating procedures, assisting with special projects and programs, communicating with various internal and external departments effectively, communicating results of analyses and recommendations professionally and effectively with senior management and peers, conducting basic analyses, developing manuals and operating procedures as necessary, developing recommendations and reports, gathering and compiling data, maintaining records, data, and other information in department of focus, performing various administrative duties such as answering phones, ordering supplies, etc., proofreading and editing, preparing and submitting documents related to focus area, working in a team environment, customer service, excellent oral and written communication
• Typical Abilities: Multi-task, organize, plan, prioritize, problem solve, manage time effectively

Environmental Hazards

Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment

Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, and see; frequently reach and perform repetitive motions; and occasionally stoop, kneel, crouch, stand, walk, push, pull, lift, finger, grasp, and feel. The working conditions may not include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. The City of Richmond is committed to the full inclusion of all qualified individuals.