Associate Manager, Business Analyst
About the role
The Associate Manager, Business Analyst is responsible for overseeing client-facing operational analysis, system support, and process optimization initiatives that ensure contractual performance, service excellence, and operational integrity. This role serves as a key liaison between clients, internal departments, and technology teams to manage escalations, coordinate system enhancements, support payment processing operations, and lead client-driven projects. The position blends business operations analysis with systems expertise, ensuring that client obligations are met through strong reporting, troubleshooting, documentation, and cross-functional collaboration. This role operates with limited supervision and manages initiatives that impact client performance, regulatory compliance, and operational continuity. This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, RI, SC, TN, TX, VA, WA, WI, WV, VT, D.C. Candidates must reside in one of the following locations for consideration. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.
Responsibilities
- Serve as a primary point of contact for assigned clients, partnering with client leadership and internal stakeholders to ensure timely resolution of operational and customer issues.
- Coordinate and manage client escalations, exception handling, and special account cases requiring detailed research and cross-functional collaboration.
- Oversee preparation and delivery of operational and performance reports, including key performance indicators, financial statistics, and status updates on active projects.
- Monitor performance trends