Managed Services Support Administrator

About the role

Join CBX Solutions, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow.

The Managed Services Administrator has the technical aptitude, skills, and experience to manage access control and video systems for our security integration division customers in commercial, multifamily residential, hotel, educational, government, detention, and similar facilities, including new construction and renovations to existing buildings. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including occasional overtime or weekend work as needed to support nationwide and international customers. Training customers, managing day-to-day adds/changes, and troubleshooting issues remotely will be key responsibilities.

Responsibilities

• Provide customer support for managed and hosted access control systems
• Provide remote support to field technicians during commissioning and service
• Review system implementation with customers and ensure compliance with customer requirements
• Communicate issues with Installation and/or Service teams as necessary
• Complete work orders, recording time and materials uses accurately
• Provide administration of Acre Feenics access control software for hosted and managed access control customers

Requirements

• Minimum 5 years of experience administering access control software such as Acre Feenics and Honeywell Pro-Watch
• Experience in configuring access control and surveillance systems
• High school diploma or equivalent
• Due to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred

Skills

• Demonstrated computer skills including an understanding of networks and topology
• Excellent interpersonal skills, including external and internal communication (written and verbal)
• Demonstrate a desire to learn the industry that CBX serves
• Willing and able to work a flexible schedule when required to meet customer needs (nights, weekends, overnight, etc.)
• Present oneself in a professional and neat manner
• Solid organization, attention to detail, and multi-tasking skills
• Excellent written and verbal skills with the ability to communicate and understand detailed instructions

Physical Demands

• Spends more than 2/3 of time sitting
• Spends approximately 1/3 of time walking and talking/hearing
• Occasional lifting required of items 25-50 pounds

Work Environment

General office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Benefits

• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match
• Work-Life Balance: Generous paid time off for rest, family, and self-care
• Career Growth: Continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program
• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do