Managed Services Operator - Per Diem

Responsibilities

• Technical Operations and Equipment Management: Install, operate, maintain, troubleshoot, repair/upgrade, and set up/break down Laerdal equipment and supplies for managed services.
• Packaging and Palletizing: Package and palletize equipment to ensure safe arrival, setup, pack-out, and pickup at customer locations.
• Scenario Programming and Customization: Program scenarios tailored to customer curriculum and training needs, collaborating with customer subject matter experts to design and deliver customized Managed Service offerings.
• Customer Engagement and Collaboration: Work with the Business Development and Sales teams to identify managed service solutions for customers, assist in promotions, events, site visits, and other customer-facing engagements, and provide guidance and feedback to contract team members during onsite operations.
• Resource and Communication Management: Efficiently manage resources and time to ensure smooth delivery of managed services, fostering clear communication between team members, management, and departments to promote effective collaboration.

Requirements

• Preferred location: Arizona. Alternative locations: OR, WA, ID, CO, or NV
• Bachelor’s degree preferred, with knowledge of the healthcare industry and simulation-based learning
• Minimum of 2-years of Simulation experience (or equivalent experience in related field)
• Proven track record of delivering exceptional client service, including managing demanding customer needs
• Valid license
• Willingness to travel up to 90% of the time, including weekends and holidays
• Strong communication, problem-solving, and collaboration skills, with attention to detail and strategic insights for continuous improvement
• Audio-visual skills, including setting up cameras, microphones, and troubleshooting equipment malfunctions
• Networking skills, such as managing IP addresses, ethernet connections, and configuring computer display settings with external monitors and simulators
• Self-starter able to thrive in a fast-paced, dynamic environment; passionate about people, projects, and processes
• Ability to lift and transport up to 75lbs of equipment; reliable transportation and a cellular phone
• Familiarity with Laerdal Medical Simulation Portfolio/Operations

Salary Range

$375/daily rate, $100 training rate. All travel expenses (flights, meals, accommodations, transportation, etc.) eligible for reimbursement.