Hospital Operator - Per Diem

Description

PER DIEM - Varying shifts between 7:00am-11:00pm. Includes weekends and holidays as needed.

Summary

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality.

Responsibilities

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
• Implements code protocols accurately as it is written in the department Policy And Procedure Manual.
• Demonstrates clear understanding, knowledge and proficiency in handling emergencies.
• Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
• Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
• Maintains a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect.
• Maintains composure when faced with difficult or stressful situations.
• Document and maintain code logs in Excel spreadsheets.
• Participates in establishment and achievement of department goals.
• Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
• Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
• Participates in the establishment and achievement of department goals.

Other Information Required

• HS Graduate or Equivalent with a minimum of 6 months job related experience.
• Data entry.
• Strong telephone and customer service skills.
• Ability to remain calm during stressful situations.
• Desired: MS Word, MS Excel and MS Outlook skills.
• Telephone switchboard experience.

Company

Norwalk Hospital Association
Org Unit: 445
Department: Telephone Operators
Exempt: No
Salary Range: $18.00 - $21.00 Hourly