Hospital Operator - Per Diem

Description

Per Diem - Variable 8-hour shifts between 6a-12a(midnight), Rotating weekends & holidays
Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians.
Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities.
Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better

Summary

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality.

Responsibilities

• Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
• Implements code protocols accurately as it is written in the department Policy and Procedure Manual.
• Demonstrates clear understanding, knowledge and proficiency in handling emergencies.
• Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur in any Nuvance location.
• Maintains up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
• Maintains composure when faced with difficult or stressful situations.
• Documents and maintains code logs in Excel spreadsheets.
• Participates in establishment and achievement of department goals
• Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
• Establishes and maintains efficient working relationships with supervisor, coworkers and the customers.

Requirements

• HS Graduate or Equivalent
• Minimum of 6 months’ switchboard, direct customer service or guest services position

Other Information

• Strong computer skills, including Word, Excel and Outlook.
• Ability to communicate in Spanish and/or Portuguese a plus.

Org Unit

1841

Department

Telephone Operators

Exempt

No

Schedule

Hourly

Salary Range

$21.00 - $24.00