Managed Services Manager

About the role

As a Paid Media Manager in the Smart Services team at Smartly, you will build upon your existing expertise and execute the digital advertising campaigns and strategies for our biggest Smart Service customers and drive customer engagement. You will function as the crucial link between customers, partners such as Meta, TikTok, Pinterest, Google, LinkedIn, Snapchat and more, and our internal teams (Product, Marketing Science, Sales, etc.).

Responsibilities

• Own the execution and optimization of digital media campaigns across paid digital platforms (Meta, TikTok, Pinterest, Snapchat, Reddit, Google, LinkedIn, ADSP and more)
• Partner with clients to define performance goals, unlock strategic opportunities, and translate business objectives into media plans.
• Develop and implement testing roadmaps across channels to surface actionable learnings that drive performance.
• Build and maintain advanced campaign reporting, using insights to continuously refine strategy, targeting, and creative execution.
• Lead regular client communication, including weekly meetings, performance deep dives, and quarterly business reviews.
• Collaborate cross-functionally with our Creative Services, Marketing Science, Product and Tech Consulting teams to deliver product feedback, work through challenges and development strategies that align with improving customer’s needs and performance.
• Stay ahead of industry trends, platform updates, and performance strategies to proactively inform client planning and internal best practices.
• Build, manage and develop strong relationships with customers and platform reps.

Requirements

• Are driven to combine the work of managing your own customers, running their online marketing campaigns and building long-term relationships.
• Have a minimum of 3 years of digital marketing experience in Paid Social (Programmatic would be an added plus!)
• Have technical understanding and skills to be able optimize campaigns and analyze their results.
• Have great communication skills to be able explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
• Have strong spoken and written communication skills.
• Are highly organized with the ability to manage multiple workflows in parallel.
• Have experience collaborating across strategy, creative, and analytics teams.
• Willingness to travel for client meetings, conferences, and industry events as needed.

Qualifications

• Minimum of 3 years of digital marketing experience in Paid Social (Programmatic would be an added plus!)
• Technical understanding and skills to be able optimize campaigns and analyze their results.
• Strong communication skills to be able explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
• Highly organized with the ability to manage multiple workflows in parallel.
• Experience collaborating across strategy, creative, and analytics teams.
• Willingness to travel for client meetings, conferences, and industry events as needed.

Skills

• Technical understanding and skills to be able optimize campaigns and analyze their results.
• Strong communication skills to be able explain complex concepts clearly and efficiently and give consultative advice to help customers grow their performance.
• Highly organized with the ability to manage multiple workflows in parallel.
• Experience collaborating across strategy, creative, and analytics teams.
• Willingness to travel for client meetings, conferences, and industry events as needed.

Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Choice of computer (MAC or PC)

Pay

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits.

Schedule

Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.