Managed Services - Integration / Middleware Analyst (UKG or Infor) - Manager

About the role

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Responsibilities

• Oversee integration and middleware processes to secure operational effectiveness
• Supervise and mentor team members to enhance their skills and performance
• Drive project success by leveraging team strengths and fostering collaboration
• Maintain exceptional standards of service delivery and quality assurance
• Cultivate a culture of innovation and continuous improvement
• Analyze client needs and develop tailored solutions to meet expectations
• Implement innovative practices in project management and team development
• Engage in strategic planning to align team goals with client objectives

Requirements

• Bachelor's Degree
• At least 5 years of experience

Qualifications

• Master's Degree in Computer Engineering, Engineering preferred
• Demonstrating leadership in team integration and troubleshooting
• Monitoring and resolving integration incidents effectively
• Supporting connection point management and API troubleshooting
• Validating data integrity and compliance in financial systems
• Documenting process behaviors and resolution steps for teams
• Coordinating with cross-functional teams for issue resolution
• Maintaining awareness of job dependencies in processes
• Demonstrating proficiency in Infor ION and OS Portal

Skills

• Analyse and identify the linkages and interactions between the component parts of an entire system
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables
• Develop skills outside your comfort zone, and encourage others to do the same
• Effectively mentor others
• Use the review of work as an opportunity to deepen the expertise of team members
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements

Pay

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance