Managed Services, Epic Experienced Associate
The Opportunity
In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.
The Opportunity
- Supports the design, configuration, testing, implementation, and ongoing optimization of assigned Epic applications.
- Partners with operational stakeholders, subject matter experts (SMEs), and IT teams to gather requirements, improve workflows, and support system enhancements.
- Contributes to application build and maintenance activities, participates in project work, supports upgrades, and helps ensure system reliability and user adoption.
- Works under general supervision, with increasing responsibility for independent work.
Analysis / Design
- Participate in needs assessments and gather business/clinical requirements.
- Assist in designing and configuring Epic workflows aligned to operational needs.
- Collaborate with SMEs to improve workflow efficiency and resolve system issues.
- Support functional and integrated testing, including test script development.
- Aid in user access/security configuration under established governance.
- Support migration of build to production environments.
Clinical / Business Knowledge
- Develop working knowledge of assigned clinical or business operations.
- Partner with operational teams to support workflow design and system enhancements.
- Participate in meetings to provide application expertise and support.
Testing
- Performs unit testing of all need builds they are assigned and assist other application analysts as needed.
- Performs functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.
Maintenance/Support
- Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.
- Troubleshoots application issues, with/without vendor assistance to resolution.
- Adheres to change control processes per best practice and processes defined to protect the system(s).
Administrative Documentation Requirements
- Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager.
- Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.
What You Must Have
- Bachelor's Degree
- 1 year of experience
What Sets You Apart
- At least 1 year of experience in US Healthcare
- Any Epic certification
- Knowledge of US healthcare workflows, including clinical, revenue cycle or operational
- Knowledge of technical product roadmaps and determines support requirements
- Team orientation and proven ability to work across boundaries up and down the organization
- Innovative problem-solving skills and excellent written, briefing, and communication skills
- Knowledge of industry standards and audit requirements
- Prioritizing workloads, meeting deadlines, managing several broad-scope projects at one time, and utilizing time effectively for staff and self
- Interpersonal skills in dealing effectively with diverse skill sets and personalities
- Project management skills for cross-team and internal projects
Pay Range
$63,000 - $140,000
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Benefits
PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
Location Information
To view the locations where you'll be working, please click on the "Explore Opportunities" link below.
Explore Opportunities