Managed Services, Epic Director

About the Role

At PwC, you will specialise in providing consulting services for Epic software solutions, helping healthcare providers optimise operational efficiency. Your work involves in-depth knowledge of Epic applications, assisting clients through analysis, implementation, training, and support. As a Director, you will set the strategic direction, lead enterprise Epic managed services programs, foster executive-level client relationships, and mentor future leaders. This role is crucial in driving business growth, shaping client engagements, and upholding PwC’s reputation for quality, integrity, inclusion, and commercial mindset.

Responsibilities

• Oversee and guide large-scale support and optimization projects for healthcare providers.
• Set strategic direction for enterprise Epic managed services initiatives.
• Foster substantial executive-level relationships with clients.
• Drive business growth through innovative solutions and services.
• Mentor and develop future leaders within the organization.
• Facilitate impactful decision making across various projects.
• Promote continuous improvement in technology-enabled environments.
• Collaborate with teams to enhance the utility of Epic resources.

Requirements

• Bachelor’s Degree.
• At least 12 years of experience.
• Certified in any Epic module in Clinical, Revenue Cycle, or Technical.

Qualifications

• Master’s Degree in Health Administration, Public Health, or Biotechnology (preferred).
• Experience leading enterprise Epic support programs across multiple modules.
• Experience managing large-scale managed services or application support engagements.
• Experience overseeing SLA-driven delivery models.
• Understanding of healthcare operations, regulatory compliance, and reimbursement models.
• Proven success managing distributed or global delivery teams.
• Experience developing service dashboards, KPIs, and operational performance metrics.
• Financial acumen in managing recurring revenue engagements.
• Executive presence and client relationship management capability.
• Ability to identify upsell/cross-sell opportunities within managed accounts.

Skills

• Lead in line with PwC’s values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity.
• Balance long-term, short-term, detail-oriented, and big-picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards, including PwC’s code of conduct and independence requirements.

Pay

The salary range for this position is $155,000 – $410,000. Actual compensation within the range will be dependent upon skills, experience, qualifications, and location, in accordance with applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Holiday pay.
• Vacation time.
• Personal and family sick leave.
• Additional benefits (view at PwC Benefits at a Glance).