Managed Services, Epic Director

About the Role

At PwC, our people in business application consulting specialize in providing consulting services for a variety of business applications, helping clients optimize operational efficiency. In Epic consulting, you will focus on Epic software solutions, leveraging in-depth knowledge of Epic applications to assist clients through analysis, implementation, training, and support. This role is pivotal in driving business growth, shaping client engagements, and mentoring future leaders while upholding PwC’s reputation for quality, integrity, inclusion, and commercial mindset.

As part of the Epic Managed Services team, you will oversee large-scale support and optimization engagements for healthcare providers. As a Director, you will set the strategic direction, lead enterprise Epic managed services programs, foster executive-level client relationships, and mentor the next generation of leaders in a dynamic environment.

Responsibilities

• Oversee and guide large-scale support and optimization projects for healthcare providers.
• Set strategic direction for enterprise Epic managed services initiatives.
• Foster substantial executive-level relationships with clients.
• Drive business growth through innovative solutions and services.
• Mentor and develop future leaders within the organization.
• Facilitate impactful decision-making across various projects.
• Promote continuous improvement in technology-enabled environments.
• Collaborate with teams to enhance the utility of Epic resources.

Skills

• Lead in line with PwC’s values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and encouraging creativity.
• Balance long-term, short-term, detail-oriented, and big-picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive.
• Identify gaps in the market and convert opportunities into success for the firm.
• Adhere to and enforce professional and technical standards, including PwC’s code of conduct and independence requirements.

Requirements

• Bachelor’s Degree.
• At least 12 years of experience.
• Certification in any Epic module (Clinical, Revenue Cycle, or Technical).

Qualifications (What Sets You Apart)

• Master’s Degree in Health Administration, Public Health, or Biotechnology (preferred).
• Experience leading enterprise Epic support programs across multiple modules.
• Experience managing large-scale managed services or application support engagements.
• Experience overseeing SLA-driven delivery models.
• Understanding of healthcare operations, regulatory compliance, and reimbursement models.
• Proven success managing distributed or global delivery teams.
• Experience developing service dashboards, KPIs, and operational performance metrics.
• Financial acumen in managing recurring revenue engagements.
• Executive presence and client relationship management capability.
• Ability to identify upsell/cross-sell opportunities within managed accounts.

Pay

The salary range for this position is $155,000 - $410,000. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including:

• Medical, dental, and vision coverage.
• 401k retirement plan.
• Holiday pay.
• Vacation time.
• Personal and family sick leave.

To view our benefits at a glance, visit https://pwc.to/benefits-at-a-glance.