Managed Account Coordinator - S2

About the role

To engage and collaborate with FedEx Trade Networks internal and external customers in facilitating fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs).

Responsibilities

• Facilitate entry processing, as well as pre arrival and post arrival exception resolution.
• Prepare, analyze, and/or submit documentation to CBP and PGAs.
• Develop and maintain a strong relationship with customer's front-line personnel.
• Support Account Administrators with account management activities (exception logs, special spreadsheets).
• Perform route cause analysis as directed by the Account Administrator.
• Research and resolve customer billing issues.
• Coordinate post-entry activities on the customer's behalf.
• Manage the entry verification process.
• Sort and assign department workload.
• Access clients systems (external systems) as necessary.
• Correspond with business partners in various mediums to include written, phone or e-mail.
• Produce operational trend reports.
• Keep business partners apprised of the exception process.
• Pre alerts - receive and respond as needed per customer SOP.
• Maintain general knowledge of FedEx products and services.

Requirements

• Paid Training Provided.
• HS Diploma or GED required.
• 12 months of brokerage or transportation experience and/or customer service experience required.
• Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
• Interact with customers, internal staff/departments and management of all levels.
• Excellent communication skills, verbal and written.
• Organizational Skills.
• Inter-personal skills.
• Problem solving Skills.
• Handle high volume of work.
• Handle time sensitive work.
• Able to work independently with minimum supervision.
• Detail oriented.

Qualifications

• MS Suite, multiple screens, website research, and experience in a production driven environment where you met, hourly, daily or weekly quotas.
• Self-motivated with excellent time management skills.
• Along with Customs Brokerage Experience/Working knowledge.

Benefits

Pay: $24.65 per hour

Schedule

Monday – Friday: 3:00 pm – 11:30 pm CST
*Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays.

Additional Details

• *HYBRID - Candidates must reside within 50 miles MEMPHIS, TN 38116
• FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
• We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
• FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
• Know Your RightsPay Transparency
• FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
• FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.