MALM Configuration Lead Consultant

About the role

We are seeking an experienced MALM Configuration Lead Consultant with strong expertise in Manhattan Active® Labor Management to lead labor management configuration, solution design, testing, deployment, and stabilization activities across large-scale supply chain transformation programs. This role requires hands-on experience with Manhattan Labor Management configuration, strong knowledge of warehouse operations, engineered labor standards, workforce performance processes, and the ability to partner with client stakeholders to design scalable labor management solutions.

The ideal candidate will act as a trusted advisor to operations, business, and technical teams while owning key MALM configuration workstreams. This person will help ensure the labor management solution supports productivity tracking, performance visibility, incentive programs, standards management, operational reporting, and continuous improvement goals.

Key Responsibilities

• Lead MALM configuration workstreams across implementation, enhancement, and transformation projects.
• Own configuration design for Manhattan Active® Labor Management processes, including labor standards, job codes, activity tracking, indirect time, travel time, performance measurement, and productivity reporting.
• Translate business and operational requirements into scalable MALM configuration solutions.
• Lead client workshops and design sessions to gather requirements, validate current-state processes, and define future-state labor management workflows.
• Configure Manhattan Labor Management components to support operational needs across distribution center functions.
• Partner with warehouse operations teams to understand labor processes across receiving, putaway, replenishment, picking, packing, shipping, inventory control, cross-dock, and value-added services.
• Support labor standard setup, maintenance, validation, and alignment with operational processes.
• Collaborate with functional consultants, technical teams, integration teams, QA teams, and client stakeholders to ensure end-to-end solution alignment.
• Review and validate configuration changes to ensure quality, consistency, and adherence to implementation standards.
• Support integration discussions involving WMS, LMS, ERP, timekeeping, workforce management, reporting, and external systems.
• Create and maintain documentation, including configuration specifications, labor rules, process flows, test scenarios, business requirements, and design artifacts.
• Support SIT, UAT, regression testing, defect triage, go-live readiness, deployment, and post-go-live stabilization.
• Identify risks, configuration gaps, labor process inefficiencies, and opportunities for operational improvement.
• Provide guidance and mentorship to junior consultants and project team members.
• Act as a key point of contact for MALM configuration-related decisions, risks, escalations, and solution recommendations.
• Support hypercare and continuous improvement initiatives after deployment.

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, Business, Engineering, Industrial Engineering, or a related field; or equivalent work experience.
• 8+ years of experience in supply chain systems implementation, labor management, WMS consulting, warehouse operations, or distribution transformation.
• Strong hands-on experience with Manhattan Active® Labor Management or Manhattan Labor Management configuration.
• Experience leading labor management configuration workstreams or solution design activities.
• Strong understanding of warehouse labor processes, productivity tracking, performance measurement, engineered standards, indirect activities, and operational reporting.
• Experience working with labor standards, job functions, activity codes, time studies, performance expectations, and productivity calculations.
• Strong working knowledge of warehouse operations, including receiving, putaway, replenishment, inventory control, picking, packing, shipping, cross-docking, and returns.
• Experience supporting integrations between labor management systems, WMS, ERP, timekeeping, payroll, reporting, or workforce management systems.
• Strong experience with SIT, UAT, defect resolution, go-live readiness, and post-go-live support.
• Able to lead requirements workshops, design discussions, configuration reviews, and stakeholder alignment sessions.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Excellent communication skills with the ability to engage business users, operations leaders, technical teams, project leaders, and executive stakeholders.
• Ability to lead requirements workshops, design discussions, configuration reviews, and stakeholder alignment sessions.
• Experience working in Agile or hybrid project delivery environments.

Preferred Qualifications

• Experience with Manhattan Active Warehouse Management in addition to Manhattan Active® Labor Management.
• Experience with Manhattan SCI reporting and analytics tools.
• Experience with engineered labor standards, labor modeling, workforce planning, or industrial engineering practices.
• Knowledge of distribution center transportation, parcel, automation, robotics, or warehouse execution systems.
• Experience working with retail, consumer goods, eCommerce, 3PL, or omnichannel fulfillment environments.
• Familiarity with APIs, JSON, Postman, or integration testing.
• Experience with cloud platforms such as Google Cloud Platform, AWS, or Azure.
• Prior experience mentoring consultants or leading small project teams.
• Experience contributing to solution governance, configuration standards, and implementation best practices.

What Success Looks Like in the First 90 Days

• Build a strong understanding of the client environment, current labor management setup, operational workflows, project scope, and implementation objectives.
• Establish relationships with client stakeholders, operations teams, technical teams, and internal project members.
• Begin contributing to requirements discussions, configuration reviews, design validation sessions, and labor process assessments.
• Identify key risks, gaps, and areas requiring deeper analysis.
• Take ownership of assigned MALM configuration workstreams.
• Drive configuration updates, documentation, validation, and testing readiness activities.
• Support integration planning, labor standard validation, defect triage, and UAT preparation.
• Provide clear recommendations to improve solution quality, usability, labor visibility, and operational alignment.
• Independently lead MALM configuration deliverables for assigned functional areas.
• Support or lead go-live readiness, deployment planning, and hypercare preparation.
• Provide strategic input on labor management design, configuration governance, reporting, and future enhancements.
• Help deliver measurable improvements in productivity visibility, labor performance tracking, system stability, and operational efficiency.
• Be recognized as a trusted MALM configuration lead by stakeholders and project teams.

Key Performance Indicators

• Configuration Delivery: Timely and accurate completion of assigned MALM configuration deliverables.
• Solution Quality: Strong alignment between labor management configuration and business requirements.
• Testing Success: High SIT/UAT pass rates and timely defect resolution.
• Go-Live Readiness: Smooth deployment with minimal rework or stabilization issues.
• Labor Performance Visibility: Improved ability to track productivity, standards, utilization, and performance metrics.
• Stakeholder Satisfaction: Positive feedback from operations, business users, technical teams, and client leadership.
• Process Improvement: Measurable improvement in warehouse labor productivity, accuracy, accountability, and operational efficiency.
• Team Leadership: Effective collaboration, guidance, and knowledge sharing across project teams.