Major Client Advocate, Southern California
About the Role
For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts.
The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.
Position is based remotely, but must be in Southern California for frequent travel across LA and Orange County.
Responsibilities
- Own all customer relationships throughout the contract, serving as the primary interface between customers and the Peregrine team.
- Represent the voice of the customer to engineers and support customers with new updates, workflows, and features.
- Interpret complex data sources to ensure optimal platform usage, including dashboards, metrics, and onsite visits.
- Drive adoption and measurable operational outcomes for Peregrine’s largest and most strategic deployments.
- Partner with senior agency leaders to translate technical delivery into sustained adoption, expansion, and long-term value.
- Navigate ambiguity and structure work across large organizations to drive progress among internal and external stakeholders.
- Track adoption, usage, and success criteria to protect renewals and drive expansion opportunities.
- Lead cross-functional teams without direct authority, managing scope, risk, and complex coordination.
Requirements
- 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts.
- Experience working in large, regulated, public-sector, or mission-critical environments.
- Proven ability to drive adoption and measurable outcomes beyond initial go-live.
- Strong executive presence and stakeholder management skills.
- Comfort managing scope, risk, and complex cross-functional coordination.
- Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams.
- Experience supporting renewals and identifying expansion opportunities.
- Experience in public safety, government, or compliance-heavy environments is strongly preferred.
- Ability to travel 60% of the time across LA and Orange County.
About You
- You thrive in complex environments and enjoy taking full ownership of high-impact customer relationships.
- You are confident working with command staff, executives, and technical stakeholders alike.
- You bring structure to ambiguity and know how to align competing priorities toward a clear outcome.
- You are disciplined in tracking adoption, usage, and success criteria to protect renewals and drive expansion.
- You are calm under pressure and comfortable leading cross-functional teams without direct authority.
- You care deeply about delivering real operational value — not just checking boxes.
Pay
Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable). Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location.
Benefits
Information on the benefits offered is available here.