Major Client Advocate, Bay Area

About the role

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

Responsibilities

• Take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.
• Operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value.
• Navigate ambiguity, structure work across large organizations, and drive progress across internal and external stakeholders.
• Protect and grow Peregrine’s most important accounts.

Requirements

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts.
• Experience working in large, regulated, public-sector, or mission-critical environments.
• Proven ability to drive adoption and measurable outcomes beyond initial go-live.
• Strong executive presence and stakeholder management skills.
• Comfort managing scope, risk, and complex cross-functional coordination.
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams.
• Experience supporting renewals and identifying expansion opportunities.

Qualifications

• Experience in public safety, government, or compliance-heavy environments is strongly preferred.
• Ability to travel ~60% of the time across the Bay Area.

Skills

• Strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Strong organizational and prioritization skills.

Benefits

Not specified.

Pay

$125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Schedule

Remote, but must be in the SF Bay Area for frequent travel across to our Bay Area customers.