Major Client Advocate, Northeast

Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint.

About the role

As a Client Advocate, you’ll own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders.

For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level. You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts.

This position is based remotely in New York, NY or Philadelphia, PA with weekly onsite visits/travel required across that region and surrounding areas (60% of the time).

Responsibilities

• Own end-to-end customer relationships for Peregrine’s largest and most strategic deployments
• Ensure adoption and measurable operational outcomes are achieved and sustained
• Serve as the primary partner to senior agency leaders, translating technical delivery into long-term value
• Navigate ambiguity and structure work across large organizations to drive progress
• Interpret complex data sources to optimize user engagement with the platform
• Conduct onsite visits to build deep relationships with agency stakeholders
• Track adoption, usage, and success criteria to protect renewals and drive expansion
• Lead cross-functional teams without direct authority to deliver operational value

Requirements

• 5 to 7+ years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Experience in public safety, government, or compliance-heavy environments is strongly preferred

Skills

• Thrives in complex environments and takes full ownership of high-impact customer relationships
• Confident working with command staff, executives, and technical stakeholders
• Brings structure to ambiguity and aligns competing priorities toward clear outcomes
• Disciplined in tracking adoption, usage, and success criteria
• Calm under pressure and able to lead without direct authority
• Deeply committed to delivering real operational value

Pay

Salary range: $125,000 - $160,000 annually, plus benefits, equity (if applicable), and bonus (if applicable).

Benefits

Information on the benefits offered is available here.