Major Client Advocate, Florida

About the role

We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform.

Responsibilities

• Take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.
• Operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value.
• Navigate ambiguity, structure work across large organizations, and drive progress across internal and external stakeholders.
• Protect and grow Peregrine’s most important accounts.

Requirements

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts.
• Experience working in large, regulated, public-sector, or mission-critical environments.
• Proven ability to drive adoption and measurable outcomes beyond initial go-live.
• Strong executive presence and stakeholder management skills.
• Comfort managing scope, risk, and complex cross-functional coordination.
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams.
• Experience supporting renewals and identifying expansion opportunities.
• Experience in public safety, government, or compliance-heavy environments is strongly preferred.
• Ability to travel ~60% of the time.

Qualifications

• Confidence working with command staff, executives, and technical stakeholders alike.
• Structure ambiguity and align competing priorities toward a clear outcome.
• Discipline in tracking adoption, usage, and success criteria to protect renewals and drive expansion.
• Calm under pressure and comfortable leading cross-functional teams without direct authority.
• Care deeply about delivering real operational value — not just checking boxes.

Benefits

Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific work location. Information on the benefits offered is here.

Pay

Salary Range: $125,000 - $160,000 Annually + Benefits + Equity (if applicable) + Bonus (if applicable)

Schedule

Position is based remotely in Tampa, Florida with weekly onsite visits/travel required across that region and surrounding areas.