Maintenance Technician III (Sonter & Holloway)
About the role
The Neighbor Service Technician III is responsible for all general apartment maintenance in order to maintain and preserve the Neighborhood and to provide a quality living environment for our Neighbors.
Customer Service – First and foremost, it's your job to make sure our Neighbors feel at HOME, ridiculously well-cared for and genuinely proud to live in our Neighborhoods. Show them tomorrow matters.
Daily Operations – Every detail counts. As a Neighbor Service Technician III, you are responsible for the timely completion of all phases of apartment turnovers and troubleshooting/repairs of most major and all minor mechanical systems. You will also help with scheduling outside vendors, tracking budgets and financials, and perform administrative support duties for all maintenance related activities.
Leadership – As a lead, you enjoy mentoring others, providing guidance and leadership to your team. Additionally, you will help the Neighborhood achieve their financial goals through managing costs and being resourceful. You lead by example, setting the standard for the team.
Responsibilities
- Show Neighbors they matter and tomorrow matters.
- Complete apartment turnovers and troubleshoot/repair major and minor mechanical systems.
- Schedule and track budgets and financials for maintenance activities.
- Mentor and lead your team to achieve financial goals.
Requirements
- A High School Diploma or General Education Degree (GED).
- Minimum three certificates from related institutions reflecting completion of maintenance related courses, such as: BOMA, IREM and/or vocational programs.
- Availability for on-call services and weekends.
- Minimum of three to four years experience and/or training in apartment maintenance.
- Mastered the basics of plumbing, painting, electrical, carpentry, and appliance repairs.
- Knowledge of safety policies and procedures.
- One to two years supervisory experience, two or more years preferred.
- Ability to speak, communicate, read, write and understand the primary languages used in the workplace including, but not limited to, English in order to maintain safety in the workplace and serve internal and external customers.
- Basic computer proficiency and understanding of building materials and tools. Must be able to use Yardi and manage work orders through technical systems.
- Standing, climbing, balancing, sitting, walking, repetitive motions, hearing, and visual acuity. Some work tasks are performed outdoors. Temperature is moderate. Must be able to lift up to 50 lbs. occasionally.
Qualifications
- Education: A High School Diploma or General Education Degree (GED).
- Experience: Minimum of three to four years experience and/or training in apartment maintenance.
Skills
- Customer service skills.
- Technical skills in plumbing, painting, electrical, carpentry, and appliance repairs.
- Leadership and mentoring skills.
- Computer proficiency and understanding of building materials and tools.
Benefits
- Discretionary Semi-Annual Bonus Plan.
- Standby Pay & On-Call Premium Pay.
- Other Bonuses & Incentives where Applicable: Referral Bonus, Renovation Bonus, Lease-Up Bonus, Leasing & Occupancy Contests.
- Tax-Free Flexible Spending Accounts.
- 401(K) Retirement Plan with Employer Matching.
- Recognition & Rewards Program (Torch).
- Vacation: 10 days per year with accrual increasing over time.
- Anniversary Vacation: 40-hour Vacation Granted at Tenured Milestones.
- Sick Leave: 9 days per year.
- 12 paid holidays, including your birthday!
- Paid Volunteer Time.
- Tenure-based Housing Discounts.
- Education Assistance, Tuition Reimbursement.