Maintenance Technician III

Essential Duties and Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with team members, residents and vendors
• Provide exceptional customer service when interacting with team members, residents and vendors
• Communicate with the Assistant Maintenance Manager – Tech (AMM-T) and/or Centralized Maintenance Coordinator (CMC) to prioritize tasks throughout the day
• Respond and complete service requests in a professional and timely manner
• Consistently maintain a clean and safe work environment
• Repair HVAC systems including, but not limited to:
• Diagnosis and troubleshooting - using diagnostic tools and equipment to assess the root cause of the problem to ensure the system operates efficiently and safely
• Cleaning and maintenance - Replace HVAC air filters, cleaning coils and evaporators, clear condensate drain lines and pans, clean dust, plants and debris in and around the condenser units to provide optimal airflow
• Repairing or replacing components – Thermostats, fans, motors, belts, capacitors, contactors, relays, compressors, etc.
• Refrigerant handling – Checking and charging refrigerant levels, repairing refrigerant line leaks
• Electrical work – Inspecting and repairing electrical connections, replacing faulty wiring or circuit breakers
• Ductwork – Inspecting, sealing leaks in ductwork, measuring airflow and pressure levels, repairing or replacing damaged ducts
• Resident education – Explaining the issue and repair process to the residents clearly and simply while providing maintenance tips to prevent future problems
• Repair or replace faucets, sinks, toilets, water heaters, garbage disposals, clear drain lines, and other minor plumbing repairs
• Repair or replace caulking, grout, and various crack fillers as needed
• Accurately test for electrical current and troubleshoot minor electrical repairs
• Repair or replace electrical outlets, switches, breakers, GFCI’s, 3-way switches, light fixtures, ceiling fans and other minor electrical repairs
• Repair or replace pre-hung doors, locksets, doorknobs, strikers, latches, hinges, door stops, lockboxes, and other minor hardware repairs
• Repair or replace windows, window screens, window blinds, window rescreening and other minor window repairs
• Repair or replace baseboards, door casings, trim moldings, quarter round, base shoe, and other minor hardware repairs
• Repair or replace cabinet doors, drawers, cabinet hinges, and other minor cabinetry repairs
• Repair wall holes, texture, touch up and paint walls and trim and other minor painting t
• Accurately fill out time sheets and enter all required data into work orders correctly
• Accurately utilize technology (work order system, inventory tracking system, company vehicles, etc.) to drive productivity and continuous maintenance service improvement

Qualifications

• Skilled in installation, troubleshooting, repair of, but not limited to the items listed above
• Experience in leveraging technology (laptop, iPad, iPhones, etc.)
• Ability to work on-call and overtime hours, as needed
• Ability to correspond (in writing and verbally) effectively with team members, residents, and vendors
• Work safely, wearing Personal Protective Equipment (PPE)
• EPA 608 Certification for Refrigerant Management (At least Type II or Universal Certification required)
• High school diploma or GED
• 5 years maintenance/construction background
• Minimum Requirements: Daily travel between properties
• Must be able to work in environmentally and physically challenging working conditions
• Must be able to lift objects weighing 50lbs or more regularly
• Must be able to effectively communicate verbally and in writing

Physical Demands

• Frequently required to sit, talk, and hear
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch
• Regularly lift, carry, and move up to 50 pounds
• Vision abilities required by this job include close vision, distance vision, and depth perception
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely