Maintenance Technician III

About the role

Performs precision tune-ups and maintenance on HVAC equipment and accessories under general supervision. Communicates with customers to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customers.

Responsibilities

• Performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment and accessories in an accurate and timely manner
• Inspects and performs limited diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment and accessories
• Records all required information on customer calls using a hand-held device; completes all forms and paperwork neatly, timely, completely, and accurately
• Collects payment from customers if necessary
• Communicates with dispatch to ensure accurate status reporting of activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to customers; reports replacement product sales leads to the Sales and Service Coordinator
• Ensures proper use, maintenance, and accounting of company property, vehicles, and tools
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures the company vehicle is properly stocked
• Performs similar or other duties as needed or assigned

Requirements

• High school diploma or GED with additional training; 5-10+ years of experience in HVAC with technical training certification preferred
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area (EPA and safety certifications required)
• Basic knowledge of the operational functionality of heating, air conditioning, and ventilation equipment and related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Basic skills in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on air conditioning equipment
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

Qualifications

• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception
• Ability to lift up to 40 pounds and carry items weighing up to 30 pounds

Benefits

• Competitive pay, including incentive opportunities for many positions
• Paid time off and company holiday pay
• Medical, dental, and vision insurance programs
• 401(k) retirement savings plan with company-matching contributions
• Life insurance for you and options for your family
• Short-term and long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs
• World-class training opportunities through Experts University
• Career development opportunities