Maintenance Technician II

About the role

As a Maintenance Technician II at Invitation Homes, you will perform high-quality maintenance work in our single-family rental homes while providing outstanding customer service to our residents.

Responsibilities

• Complete maintenance service requests across multiple trades
• Provide excellent customer service and promote a quality living experience for all residents
• Perform required work while demonstrating respect for residents’ homes
• Complete regular ProCare visits in residents’ homes to perform proactive maintenance and repairs
• Complete the associated checklist for each visit within its respective mobile app platform
• At the completion of the visit, schedule the next ProCare Maintenance Visit with the resident through the maintenance mobile app
• Educate residents regarding all maintenance topics by specifically showing the webpage of Invitation Homes expectations (https://www.invitationhomes.com/resident-responsibilities)
• Educate residents on the functional systems of their rental home
• Complete general property condition assessments at all property visits and alert the property management team when items require immediate attention
• Review and use Technician-specific reports to find opportunities for improvement
• Perform repairs in vacant properties while they are on-the-market or during the turn process
• Properly use and care for company-supplied tools, materials, and vehicles
• On a daily basis, proactively review the next day’s appointments to ensure the proper equipment, material, information, and allotted time is available to complete the work in a single visit
• Adhere to all Invitation Homes safety guidelines
• Perform other duties as assigned

Requirements

• High School diploma or equivalent
• 2-5+ years’ proven experience in residential repairs and maintenance, other building maintenance, or related experience
• OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• The following certifications are a plus:
  • EPA Certification: Type I, Type II, and/or EPA Universal
  • HVAC Certification
  • CPO certification (pool)
• Excellent customer service and interpersonal skills as well as strong verbal and written communication skills; multi-lingual is a plus
• Comfortability using mobile devices (i.e., iPad and/or iPhone) and various mobile applications
• Understanding of residential construction and mechanical systems and ability to perform general repairs in some of the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor), and appliances. Some training will be provided.
• Must possess a current driver's license, automobile insurance, and any other licenses and/or certification as required by state law
• Ability to be at work on a regular and consistent basis including occasional weekends and holidays
• Ability to provide basic hand and power tools
• Ability to perform work that requires the following:
  • Frequent climbing, reaching, use of fingers, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
  • Ability to lift and/or move an excess of 50 pounds or more and operate standard maintenance equipment as assigned

Benefits

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Casual dress code and a genuinely great work environment
• Team events, celebrations, and a culture that values connection
• Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
• Career growth paths and learning opportunities — we promote from within
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance

Pay

The salary range for this position is $22.21 - $38.50 per hour, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.