Maintenance Technician – Build-to-Rent (BTR) & Single-Family Homes

Position Overview

The Maintenance Technician is responsible for ensuring the upkeep, repair, and overall maintenance of Build-to-Rent (BTR) and single-family homes. This position plays a critical role in maintaining resident satisfaction, operational efficiency, and the overall quality and appearance of the community.

Key Responsibilities

• Perform routine and emergency maintenance requests, including HVAC, plumbing, electrical, carpentry, and appliance repairs.
• Conduct regular property inspections to identify maintenance needs and ensure all homes are rent-ready.
• Complete make-ready repairs and ensure homes are prepared for new residents according to company standards.
• Maintain inventory of maintenance tools, equipment, and supplies.
• Ensure all work is completed safely, efficiently, and in compliance with OSHA standards and company policies.
• Respond promptly to resident service requests and ensure high levels of customer satisfaction.
• Collaborate with vendors and contractors to complete specialized repairs as needed.
• Maintain accurate records of maintenance work orders and completed tasks in the property management system (e.g., AppFolio, Yardi).
• Participate in an on-call rotation for after-hours emergencies.
• Support the Property Manager and Maintenance Supervisor with preventive maintenance planning and capital improvements.

Qualifications

• A high school diploma or equivalent required; technical or vocational training preferred.
• Minimum 2–3 years of residential maintenance experience, preferably in Build-to-Rent or single-family home environments.
• EPA Universal or Type II Certification required.
• HVAC certification and experience preferred.
• Valid driver’s license and reliable transportation required.
• Strong understanding of electrical, plumbing, HVAC, and general home systems.
• Proficiency with mobile work order systems and property management software preferred.

Skills and Competencies

• Strong technical and mechanical aptitude.
• Excellent problem-solving and troubleshooting skills.
• High attention to detail and quality workmanship.
• Effective communication and customer service skills.
• Ability to prioritize tasks and manage time effectively.
• Dependable, professional, and safety-conscious.

Physical Requirements

• Ability to lift up to 50 lbs. and perform physical tasks including bending, climbing, and standing for extended periods.
• Must be able to work both indoors and outdoors in various weather conditions.

Work Environment and Schedule

• Full-time position with standard business hours.
• Must be available for on-call rotation and occasional weekends or evenings as needed.
• Prioritarily field-based with regular travel between homes and communities.

Benefits

• Competitive hourly pay and performance incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.

Equal Opportunity Employer

Encore Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.