Maintenance Technician

About the role

The Service Technician Support, Level 2 is an Intermediate / Journey Level maintenance technician. This position performs a broad range of complex repairs with minimal supervision. Primary focus is on core maintenance, troubleshooting, and intermediate repairs.

Key Responsibilities

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Follow company safety procedures and appearance standards

Required Skills/Qualifications

• Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation

Preferred Qualifications

• EPA certification Type I, II, or Universal
• CPO preferred in some portfolios
• High school diploma; trade school or some college
• Bilingual communication ability where useful for the properties

Communication Skills

• Ability to explain technical issues and next steps to residents in simple, clear language
• Interdepartmental communication with leasing teams to update them on apartment turnover and service request status
• Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently

Technology Skills

• Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory
• Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment
• Understanding and troubleshooting digital, programmable thermostats
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child
• Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months