Maintenance Technician 3

About the Role

Under general supervision, the Maintenance Tech III repairs and maintains fiber and coaxial transport and distribution cable services, including residential and business video, data, telephone, and security. As needed, supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation to exceed customer needs.

Responsibilities

• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices.
• Maintains a unity gain network.
• Fulfills FCC-required network tests.
• Performs all duties of Maintenance Tech I and II as necessary.
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices.
• Maintains network integrity through preventive maintenance.
• Builds, troubleshoots, and repairs all aspects of the FTTH & RFOG Networks.
• Resolves issues at installation and on scheduled service calls from customer’s electronic devices to tap.
• Partners with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.
• Coordinates and oversees training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.
• Coaches and develops team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.
• Assists in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.
• Conducts regular performance assessments and provides constructive feedback to team members to foster professional growth and team cohesion.
• Performs other tasks as needed to support the infrastructure and team.

Requirements

• Internal applicants must complete their Career Progression program to be deemed eligible.
• High school diploma or equivalent.
• Must possess and maintain a valid driver’s license in good standing within the state of current residence.
• Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements.
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).
• Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters).
• BDS & BTS certification preferred.
• Fiber repair and troubleshooting experience.
• In-depth knowledge of the FTTH & RFOG Architecture, including the Rolt, Backhaul, and distribution of plant.
• Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q.
• Experience working with ISP or “Hot Hands” for ISP.
• Experience and/or knowledge of OSP Construction tasks.

An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre-employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

About Optimum

At Optimum, every action and interaction is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These principles help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference,” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.