Maintenance Supervisor - Eaton Place

FLSA Status: Non-Exempt

About the role

The Maintenance Supervisor oversees the mechanical and maintenance repair operations of community buildings and systems. Responsibilities include assigning and monitoring work orders, implementing preventative maintenance schedules, and ensuring all work is performed efficiently, thoroughly, and to high-quality standards. This position also involves research and obtaining bids for maintenance equipment, materials, and work, subject to the Property Manager’s approval.

Responsibilities

• Develop and implement planned maintenance schedules for Property Manager review and approval.
• Conduct daily physical inspections of the community and routinely inspect the entire property to detect potential issues.
• Perform regular property walks to ensure all areas are clean and free from debris, including parking lots, pathways, stairwells, recreation areas, and dumpster zones.
• Remove litter, pet waste, and cigarette butts from the grounds.
• Maintain cleanliness of key areas, such as the management office, pool area, mailrooms, laundry facilities, and pathways to model units.
• Organize, schedule, and supervise maintenance staff activities and assign tasks.
• Maintain the maintenance schedule and ensure all shifts are adequately staffed, including on-call duties.
• Ensure pools, fountains, and amenity areas are clean and functioning properly.
• Maintain repair part inventories, manage stock items, and ensure tools and equipment are properly maintained.
• Perform and oversee routine maintenance and unit turnover tasks.
• Personally perform or direct major and complex maintenance tasks, providing training and guidance to maintenance staff as needed.
• Review work orders and prepare monthly maintenance reports.
• Participate in the renewal process and conduct service follow-up calls with residents to ensure satisfaction.
• Assist in the performance evaluation of subordinates.
• Manage and monitor contracted services to ensure quality and safety standards are met.
• Routinely inspect work to ensure compliance with safety and quality standards.
• Comply with OSHA guidelines.
• Maintain a professional image and deliver courteous service to residents and customers.
• Familiarize yourself with the location of power, water, and gas shutoffs, clean-out traps, fire extinguishers, and hydrants.
• Conduct regular inspections of the property, including buildings, grounds, plumbing, electrical systems, and equipment.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; additional education/training is a bonus.
• Previous experience in the property management industry preferred.
• Mechanical experience and aptitude in electrical, HVAC, plumbing, and appliance repair at a supervisory level.
• EPA certification, preferred.
• CPO certification, preferred.
• Valid Driver’s License and/or reliable transportation.
• Proficiency in property management software.
• Proficiency in software applications such as Microsoft Office and Gsuite.
• Knowledge of, or ability to learn, Federal, State, and Local Laws pertaining to Fair Housing and Landlord/Tenant Laws.
• Ability to read and interpret blueprints and specifications.
• Willingness to be on-call, carry a cell phone, and adjust work schedules as necessary to meet business needs and operational demands.

Physical Requirements

• Frequent standing, walking, and moving throughout various property areas, including outdoor spaces and uneven surfaces.
• Ability to maintain equilibrium to prevent falling from high places or when walking, standing or crouching.
• Ability to climb stairs, scaffolds, ramps, poles, and ladders, often while carrying tools or equipment.
• Ability to kneel, crouch, and crawl in confined spaces to perform repairs or inspections.
• Frequent use of hands for handling tools, equipment, and small objects.
• Frequent reaching by extending hand(s) or arm(s) in any direction.
• Frequent handling of various sizes and weights of items. Needs the ability to seize, hold, grasp, turn or otherwise work with one or both hands.
• Ability to operate standard maintenance tools and equipment safely, including power tools.
• Adequate vision for inspecting property conditions, identifying hazards, and reading small print or diagrams (corrective lenses acceptable).
• Ability to hear and communicate effectively with team members, tenants, and supervisors in potentially noisy environments.
• Ability to correctly and safely lift, carry, push, and pull items weighing up to 50 pounds regularly and up to 100 pounds occasionally. This may include furniture, appliances, and heavy machinery.
• Exposure to various weather conditions, including heat, cold, and rain, while working outdoors.

Skills

• Communication Skills: Strong verbal and written communication, with the ability to convey expectations clearly, provide constructive feedback, and interact professionally and respectfully with team members, stakeholders, and clients.
• Leadership & Team Development: Proven ability to lead, motivate, and develop teams, fostering a positive and collaborative work environment.
• Organizational & Strategic Planning: Ability to prioritize tasks, manage time effectively, and drive long-term planning and goal execution while maintaining attention to detail.
• Analytical & Problem-Solving: Demonstrates sound decision-making, critical thinking, and the ability to resolve complex issues efficiently.
• Adaptability: Flexible in adjusting to changing priorities, managing stressful environments, and navigating ambiguity.
• Multi-Tasking: Capable of managing multiple projects and responsibilities with efficiency and accuracy.
• Technical Proficiency: Proficient in basic mathematical, computer, and software skills, with the ability to learn new systems and tools quickly.
• Collaboration & Independence: Able to balance working autonomously with fostering teamwork across departments or teams.
• Professionalism & Confidentiality: Upholds confidentiality, models professional conduct, and maintains a high level of integrity.
• Customer & Stakeholder Focus: Demonstrates exceptional customer service skills and maintains strong relationships with internal and external stakeholders.
• Decision-Making & Accountability: Confident in making timely, data-driven decisions and taking accountability for outcomes.
• Change Management: Ability to lead teams through organizational changes, ensuring smooth transitions and maintaining productivity.
• Negotiation Skills: Strong negotiation skills for vendor bids and project repairs.