Maintenance Supervisor

Location: Oakland, California (SFO 444 Artizan)

About the Role

The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, this position may require being on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.

Responsibilities

• Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard.
• Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures.
• Perform and oversee repairs on various property systems and equipment, addressing issues as they arise.
• Respond to and prioritize work orders submitted by residents, ensuring timely and effective resolution of maintenance issues.
• Implement and manage a preventive maintenance schedule to ensure all systems and equipment (HVAC, plumbing, electrical, etc.) are functioning properly and to prevent future issues.
• Conduct regular inspections of the property, including common areas, buildings, and equipment, to identify any maintenance needs or safety hazards.
• Ensure that the property complies with all relevant local, state, and federal regulations, particularly regarding safety and building codes.
• Work within the maintenance budget, ensuring that repairs and maintenance are conducted cost-effectively.
• Maintain an inventory of tools, equipment, and supplies, and ensure that the maintenance team has what they need to perform their duties.
• Obtain quotes for services, recommend vendors, and assist in managing contracts for outsourced work.
• Coordinate with internal stakeholders and contractors for specialized repairs, maintenance services, or large projects.
• Be available for after-hours emergencies, ensuring that critical repairs are handled promptly.
• Interact with residents in a professional manner, addressing maintenance concerns and ensuring their satisfaction with the services provided.
• Implement and enforce safety procedures for the maintenance team to prevent accidents and injuries.
• Ensure that maintenance activities comply with OSHA and other safety regulations and all maintenance equipment and tools are properly maintained and in good working order.
• Maintain accurate records of maintenance activities in SightPlan or shared trackers, including work orders, inspections, and repairs.
• Provide regular updates to property management on the status of maintenance activities, including any significant issues or trends.
• Other duties and tasks may be assigned as needed.

Requirements

• High school diploma or GED equivalent.
• 3-5+ years of property management industry or related experience.
• HVAC and/or CPO license preferred.
• Proficient knowledge of electrical, plumbing, and appliance repair with hands-on experience.
• Knowledge of environmental/industrial hazards (i.e., asbestos, lead, mold, radon) as they apply to residential housing.
• Ability to utilize a personal smart device for apps related to property operations and communication.
• General understanding of the Microsoft Suite and property management software.
• Ability to read, write, and speak English.
• Proven organizational and time management skills and ability to supervise 2 or more associates.

Work Environment

• Operates in a fast-paced work setting both indoor and outdoor.
• Requires the ability to multitask and adapt quickly to changing priorities, tight deadlines, and high-energy work situations.
• Involves frequent interaction with clients or customers, requiring effective communication skills and a professional demeanor.
• Requires ability to work any of the 7 days of the week, 52 weeks of the year, including scheduled hours and additional hours necessary to complete the job.
• Work schedules and location assignments are subject to change.
• Requires continuous physical effort, including heavy lifting (over 50 pounds), frequent standing, walking, bending, and other strenuous activities.
• May require the ability to operate heavy machinery or perform physically demanding tasks regularly.
• Occasional travel to various properties for meetings, training, or conferences.

Leadership & Decision-Making

• Provides formal supervision to associates within a single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisals for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors consistent with company values.
• Communicates basic technical or factual information with colleagues and/or immediate managers.
• Requires limited ingenuity and evaluation to perform varied and semi-complex tasks.
• Decisions have a significant impact on the results of the job sub-function or function.

Benefits

• Competitive salaries and career growth opportunities.
• Medical, dental, vision, and paid parental leave.
• 401k employer match and excellence rewards.
• Wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for most positions.
• Discretionary Annual Bonus program commensurate with the level of the position.

Pay

New hires generally start between $34.62 - $40.87 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets, relevant experience, and internal equity.