Maintenance Service Tech
RichSmith Development · Texarkana, AR · 3 mo ago
On-siteInformation TechnologyFull-time
About the role
Responsible for providing technical support and maintenance services to clients.
Responsibilities
- Diagnose and resolve client-reported issues promptly.
- Maintain and upgrade client equipment as needed.
- Train clients on basic technical operations.
- Document all interactions and resolutions in a timely manner.
Requirements
- Bachelor’s degree in Computer Science or related field.
- At least 2 years of relevant work experience.
- Proficiency in troubleshooting and problem-solving.
- Strong communication and interpersonal skills.
Qualifications
- Experience with common IT software and hardware.
- Knowledge of network administration and security best practices.
- Ability to work independently and manage multiple tasks simultaneously.
Skills
- Technical proficiency in Windows and macOS operating systems.
- Experience with remote access tools and software.
- Excellent customer service skills.
Benefits
- Competitive salary package.
- Incentive bonuses based on performance.
- Vacation and sick leave.
- Paid training and development opportunities.
Pay
- $50,000 - $60,000 annually.
Schedule
- Monday through Friday, 8:00 AM - 5:00 PM.
Contact Information
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Resources
Additional resources and information are available upon request.