Maintenance Operations Manager
Birge & Held · Whitestown, IN · 4 wk ago
ManagementFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. No job title heading. No Job ID etc. Remove boilerplate like EEO etc. Also remove duplicated lines. Need to preserve all substantive info.
Let's parse content.
Brief Description: "B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities The Grove and Greenview at Anson (Whitestown, IN) Units - 404". That's description. Could be "About the role"? Actually "Brief Description" maybe about company. Could be "About the role"? The instruction: use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. No job title heading. No Job ID etc. Remove boilerplate like EEO etc. Also remove duplicated lines. Need to preserve all substantive info.
Let's parse content.
Brief Description: "B I R G E & H E L D Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities The Grove and Greenview at Anson (Whitestown, IN) Units - 404". That's description. Could be "About the role"? Actually "Brief Description" maybe about company. Could be "About the role"? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings.
We have:
- Who We Are: description of company values. Could be "About the role"? Actually "About the role" is more about position. But we have "Position Overview". That could be "About the role". So we can put Position Overview under About the role.
- Key Responsibilities: list of duties. That's Responsibilities.
- Education, Experience, And Skills: includes education, experience, skills. Could be Requirements, Qualifications, Skills. We need to split? The instruction: Use headings for those categories if content exists. We have combined education, experience, and skills. Could put under Requirements (or Qualifications). Probably "Requirements" for education/experience, "Skills" for skills. But we can also combine into one section "Requirements". However we need to avoid thin sections. Let's see content:
Education, Experience, And Skills:
- Strong leadership geared towards mentoring and leading maintenance teams.
- At least three (3) – five (5) years of demonstrated success in apartment maintenance
- A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required.
- EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
- HVAC certification, required.
- Experience in residential property maintenance required.
- Working knowledge of OSHA standards and other environmental safety standards.
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Able to multi-task and prioritize work orders.
- Exhibit strong attention to detail.
- Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
- Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
- Able to lift, push, and pull up to 75 pounds.
- Able to perform a variety of duties in all types of weather.
- Smart phone preferred for work purposes.
That's a mix of requirements and skills. Could split: Requirements (education/experience/certifications) and Skills (abilities). But we can also just put under Requirements and maybe Skills if we want both. However we need to avoid thin sections; but we have plenty content for both.
We also have "What We Offer": benefits list. That's Benefits section.
Pay and Schedule: Not mentioned. No pay or schedule specifics. So we should NOT include Pay or Schedule sections.
Thus sections: About the role (Position Overview), Responsibilities (Key Responsibilities), Requirements (Education, Experience, And Skills maybe split), Skills (maybe separate), Benefits (What We Offer). Could also include "About the company" but not required.
We need to avoid repeating job title. No duplication.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info; do not invent or summarize away detail.
We need to remove boilerplate: EEO line at end, also maybe "#INDHP". Also remove duplicated lines: there is duplicate "Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work." appears twice. We should keep only one instance.
Also duplicate "Provide your own hand tools ..." only once.
Now craft HTML.
First, About the role: combine Brief Description and Who We Are and Position Overview? Actually "About the role" could be Position Overview plus maybe brief description. We'll include Position Overview prose. Also maybe include brief description as part of About the role? The brief description is about company and communities. Could be considered "About the role" context. We'll include it as prose.
Thus:
About the role
Birge & Held Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities The Grove and Greenview at Anson (Whitestown, IN) Units - 404. It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” The Maintenance Operations Manager will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. This role reports to the Operations Manager.
Now Responsibilities: list items from Key Responsibilities. Need to preserve each bullet. Use - .
We have many responsibilities; we need to list them as separate
- . Let's extract:
- Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties.
- Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews.
- Foster a culture of safety, accountability, and high performance throughout the maintenance team.
- Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets.
- Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities.
- Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions.
- Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(5) working days, unless otherwise directed by the Community Manager.
- Partner with Operations Managers to schedule and execute renovation and capital improvement projects.
- Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes.
- Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws.
- Promote and enforce safe work practices across all maintenance operations.
- Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance.
- Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value.
- Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment.
- Ensure efficient and cost-effective supply usage across all communities.
- Provide after-hours support and respond to emergency maintenance needs across the portfolio as required.
- Ensure on-call responsibilities are distributed and covered across all communities appropriately.
- Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends.
- Collaborate with leadership on improvement strategies and cost-saving initiatives.
- Perform on-site maintenance work as needed to support property functionality and address high-priority issues.
- Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors.
- Assist with other B&H assets as needed to drive company-wide success.
We need to ensure no duplication. Looks fine.
Now Requirements: maybe separate into Requirements (education/experience/certifications) and Skills (abilities). Let's split.
Requirements (education/experience/certifications):
- Strong leadership geared towards mentoring and leading maintenance teams.
- At least three (3) – five (5) years of demonstrated success in apartment maintenance.
- A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required.
- EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
- HVAC certification, required.
- Experience in residential property maintenance required.
- Working knowledge of OSHA standards and other environmental safety standards.
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. (only once)
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Smart phone preferred for work purposes.
But some of those are more skills (tools, self-motivated). Might be better to put under Skills.
Let's define:
Requirements: education/experience/certifications:
- Strong leadership geared towards mentoring and leading maintenance teams.
- At least three (3) – five (5) years of demonstrated success in apartment maintenance.
- A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required.
- EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
- HVAC certification, required.
- Experience in residential property maintenance required.
- Working knowledge of OSHA standards and other environmental safety standards.
Skills:
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Able to multi-task and prioritize work orders.
- Exhibit strong attention to detail.
- Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
- Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
- Able to lift, push, and pull up to 75 pounds.
- Able to perform a variety of duties in all types of weather.
- Smart phone preferred for work purposes.
Now Benefits: from What We Offer. Need to preserve all details. Use
- .
List:
- Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year.
- In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday.
- Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
- Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
- Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
- Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
- Save on living expenses with exclusive employee discounts at Birge & Held properties.
- Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health.
- Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
- Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
- Enjoy peace of mind today and tomorrow with a 40
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive info; do not invent or summarize away detail. We need to remove boilerplate: EEO line at end, also maybe "#INDHP". Also remove duplicated lines: there is duplicate "Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work." appears twice. We should keep only one instance. Also duplicate "Provide your own hand tools ..." only once. Now craft HTML. First, About the role: combine Brief Description and Who We Are and Position Overview? Actually "About the role" could be Position Overview plus maybe brief description. We'll include Position Overview prose. Also maybe include brief description as part of About the role? The brief description is about company and communities. Could be considered "About the role" context. We'll include it as prose. Thus:
About the role
Birge & Held Investing in Communities to Transform Lives. Supporting 2 Multifamily Communities The Grove and Greenview at Anson (Whitestown, IN) Units - 404. It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” The Maintenance Operations Manager will oversee the day-to-day maintenance of the assigned B&H portfolio. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on-site maintenance teams, optimizing preventative maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands-on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions-driven mindset. This role reports to the Operations Manager.
Now Responsibilities: list items from Key Responsibilities. Need to preserve each bullet. Use- . We have many responsibilities; we need to list them as separate
- . Let's extract:
- Oversee and support property-level Service Managers and maintenance staff across assigned B&H properties.
- Train, mentor, and evaluate maintenance team members; participate in hiring, coaching, and performance reviews.
- Foster a culture of safety, accountability, and high performance throughout the maintenance team.
- Develop, implement, and monitor preventive maintenance programs to reduce downtime and extend the life of community assets.
- Perform regular property inspections and audits to identify maintenance needs, safety risks, and improvement opportunities.
- Confirm accurate replacement of capital items, ensuring proper evaluation of repair vs. replacement decisions.
- Ensure standard response expectations are met: completion of work orders within 48 hours (excluding emergencies) and unit turns within five(5) working days, unless otherwise directed by the Community Manager.
- Partner with Operations Managers to schedule and execute renovation and capital improvement projects.
- Monitor project timelines, budgets, and vendor performance to ensure timely and quality outcomes.
- Ensure all maintenance activities comply with OSHA regulations and local, state, and federal laws.
- Promote and enforce safe work practices across all maintenance operations.
- Manage vendor relationships and oversee third-party service providers, including those handling landscaping, HVAC, plumbing, and general maintenance.
- Ensure cost-effective use of vendors while adhering to property budgets and prioritizing quality and value.
- Maintain control of maintenance supply inventories and oversee procurement of tools, parts, and equipment.
- Ensure efficient and cost-effective supply usage across all communities.
- Provide after-hours support and respond to emergency maintenance needs across the portfolio as required.
- Ensure on-call responsibilities are distributed and covered across all communities appropriately.
- Track and report key maintenance performance indicators (KPIs), including work order completion times, budget adherence, and asset condition trends.
- Collaborate with leadership on improvement strategies and cost-saving initiatives.
- Perform on-site maintenance work as needed to support property functionality and address high-priority issues.
- Maintain grounds as necessary to ensure a clean, safe, and welcoming environment for residents and visitors.
- Assist with other B&H assets as needed to drive company-wide success.
We need to ensure no duplication. Looks fine.
Now Requirements: maybe separate into Requirements (education/experience/certifications) and Skills (abilities). Let's split.
Requirements (education/experience/certifications):
- Strong leadership geared towards mentoring and leading maintenance teams.
- At least three (3) – five (5) years of demonstrated success in apartment maintenance.
- A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required.
- EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
- HVAC certification, required.
- Experience in residential property maintenance required.
- Working knowledge of OSHA standards and other environmental safety standards.
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work. (only once)
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Smart phone preferred for work purposes.
But some of those are more skills (tools, self-motivated). Might be better to put under Skills.
Let's define:
Requirements: education/experience/certifications:
- Strong leadership geared towards mentoring and leading maintenance teams.
- At least three (3) – five (5) years of demonstrated success in apartment maintenance.
- A minimum of 3–5 years of experience in HVAC or formal technical training in heating and air conditioning is required.
- EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
- HVAC certification, required.
- Experience in residential property maintenance required.
- Working knowledge of OSHA standards and other environmental safety standards.
Skills:
- Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
- Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
- Able to operate all necessary tools to perform the essential functions of the position.
- Able to multi-task and prioritize work orders.
- Exhibit strong attention to detail.
- Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
- Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
- Able to lift, push, and pull up to 75 pounds.
- Able to perform a variety of duties in all types of weather.
- Smart phone preferred for work purposes.
Now Benefits: from What We Offer. Need to preserve all details. Use
- . List: - Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. - In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. - Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off. - Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice. - Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave. - Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions. - Save on living expenses with exclusive employee discounts at Birge & Held properties. - Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. - Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals. - Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease. - Enjoy peace of mind today and tomorrow with a 40