Maintenance Operations Lead

Job Details

Newbury Living is seeking a Maintenance Operations Lead to join their high-performing team in the Eastern Iowa Region. This role combines maintenance expertise with leadership to ensure properties are well-maintained and residents receive exceptional service.

What We Offer

• Salary: $80,000 annually
• Comprehensive benefits package
• Opportunities for continued learning and growth

Principal Working Relationships

• Property Staff
• Vendors
• Regional Staff
• Corporate Staff

Qualifications

• Minimum of 3 years of maintenance experience, preferably in multifamily housing or a related field
• Previous supervisory or team leadership experience preferred
• General working knowledge of HVAC, plumbing, electrical, appliance repair, and general maintenance practices
• Strong organizational, communication, and problem-solving skills
• Able to prioritize multiple responsibilities across several locations
• Willing and able to work flexible hours, including evenings, nights, and weekends
• Must have and keep a valid class C Operator’s License with no additional endorsements
• Able to pass a background check and drug screening

Job Duties

• Learn and follow The Newbury Way
• Learn and abide by Fair Housing Laws
• Travel to perform and oversee maintenance operations across all assigned properties
• Supervise, train, coach, and monitor Maintenance Technicians, promoting accountability, safety, and excellent customer service
• Recommend, implement, and schedule routine, seasonal, and preventative maintenance programs
• Ensure highest standards of tenant-maintenance relations and timely completion of work orders
• Assist with minimizing turnover time losses and reconditioning of vacated apartments
• Conduct unit housekeeping and damage inspections on a regular schedule at each property
• Document findings and report promptly to the Property Manager/Leasing Agent/Maintenance Technicians any lease violations, damages, and tenant charges that are discovered during inspections
• Conduct unit re-inspections when necessary to confirm corrective action was taken
• Conduct exterior grounds, site, and common area inspections
• Assist in handling of all Capital Improvements
• Gather information for energy audits, project inventories, and other special projects as assigned
• Assist Property, Regional, and Corporate staff with handling tenant complaints and problems related to maintenance issues
• Perform or supervise all repair work necessary to keep properties in safe and sanitary condition
• Respond to maintenance needs promptly, respond to and assist with emergency maintenance situations as they arise
• Prepare and submit all required reports and documents in a timely fashion
• Keep the Maintenance Manager, Director of Maintenance, Regional Manager, and owners where applicable, informed of maintenance matters relating to assigned projects
• Prepare and/or maintain all maintenance related records and files including: Subcontractor activity logs, Consolidated maintenance activity reports from routine, move-out and site inspections and Service Requests, As-Built plans, specifications and warranty information for each property, Common area maintenance records
• Participate in the recruiting, onboarding, and performance management or termination of maintenance personnel for assigned properties
• Evaluate maintenance staff performance at 90 days and on a yearly basis
• Complete incident/accident reports immediately when an incident occurs
• Accompany pest control vendors for treatments and inspections
• Work with Maintenance Technicians, Maintenance Manager, and Director of Maintenance on a bi-monthly basis to review financial variance reports and prevent budget overages
• Absorb other duties as appropriate