Maintenance Manager

About Waterton

At Waterton, we believe in finding the good and leaving it better. For over 30 years, we’ve been passionate about delivering incredible resident experiences, made possible by offering an extraordinary experience for our talented associates. We value adaptability, curiosity, accountability, and commitment to excellence.

About the Role

As a Service Manager (Maintenance Manager), you will oversee the overall maintenance of the community—repairs, make-ready process, and preventative maintenance. The ideal candidate is resilient, results-oriented, curious, adaptable, and has an ownership mindset.

Responsibilities

• Lead, coach, and develop the service team (technicians and porters), ensuring high-quality work, strong performance, and professional growth.
• Maintain the “Heart of the House” by overseeing shop organization, inventory control, and the proper care of tools and equipment, while ensuring full compliance with OSHA standards, fire safety codes, and MSDS documentation.
• Lead emergency response efforts for major mechanical failures, weather events, or high-priority incidents with efficiency and composure.
• Manage the make-ready and unit renovation process during high-turnover periods, ensuring unit quality remains high even when timelines are tight.
• Drive resident satisfaction by optimizing workflows to meet 24- to 48-hour completion targets.
• Execute preventative maintenance programs and manage the maintenance budget by monitoring expenses and securing competitive vendor bids.
• Collaborate with the Community Manager and Capital Team to coordinate unit renovations and capital improvement projects.
• Communicate technical issues to all stakeholders (residents and office staff) in a clear, professional, and empathetic manner.
• Investigate recurring issues to identify root causes, seeking creative solutions to reduce utility consumption or recurring repair costs.
• Stay current on building technology and green energy initiatives that could improve the community’s efficiency or appeal.

Requirements

• 5+ years of apartment maintenance experience and 2+ years of leadership experience preferred.
• EPA-CFC certification required; EPA-LBP required for communities built prior to 1978.
• Strong organizational, multitasking, and deadline-management skills.
• Proven leadership, problem-solving, and team development capabilities.
• Excellent customer service skills through respectful interactions and communications.
• High school diploma preferred or equivalent relevant experience.

Benefits

• Competitive compensation and incentive program participation.
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance.
• 401K + match.
• Generous paid time off, volunteer time off, and paid holidays.
• Generous parental leave.
• Commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement.
• Commitment to job and career advancement.

Pay

Typical base pay range: $38.00–$43.00 per hour, plus bonus program participation.