Maintenance III

Evergreen Real Estate Group is a fully integrated property development and management company dedicated to creating thriving housing communities. Since 2001, we have developed, acquired, and managed affordable and market-rate multifamily properties across 13 states and the District of Columbia. Our team is built on collaboration, integrity, and a shared commitment to transforming communities and improving lives. At Evergreen, every role makes an impact.

About the role

This position is primarily responsible for maintaining the physical integrity of the community at all times, ensuring a safe and secure living environment for residents, visitors, and staff. The role involves anticipating, identifying, and correcting property-related problems and implementing procedures to prevent such issues.

Responsibilities

• Performs maintenance and repair tasks personally or delegate to maintenance and/or janitorial staff.
• Oversees and occasionally inspects work performed by staff.
• Manages the work order system for handling resident service requests, correcting situations within 24 hours when possible.
• Ensures all make-ready repairs and services are completed correctly and on schedule.
• Schedules maintenance personnel in conjunction with the Property Manager to ensure 24/7 emergency maintenance availability.
• Troubleshoots maintenance problems and makes recommendations for correction.
• Procures bids for outside contractors or repair vendors and monitors completed work.
• Assigns and properly documents resolutions to work orders.
• Provides information for work order status reports, documentation of capital improvements, and major repairs.
• Reviews maintenance-related contracts with the Property Manager to maintain records of contract dates and cancellation requirements.
• Reports all major repairs and requisitions to the Property Manager prior to any expenditure of funds.
• Assists in keeping grounds neat and free of litter, including raking, sweeping, and shoveling as needed.
• Remains aware of the physical property condition and immediately corrects unsafe conditions (e.g., broken gates, steps, open holes, or burned-out exterior lights).
• Maintains accurate records of preventive maintenance, work orders, expenditures, apartment make-ready status, and work-in-progress.
• Reviews and recommends revisions to routine and preventive maintenance schedules.
• Schedules and performs minor and routine maintenance on equipment regularly.
• Inspects and maintains all tools in excellent condition and ensures an adequate inventory of spare parts and maintenance materials.
• Conducts regularly scheduled safety meetings with staff and maintains HAZCOM standards.
• Keeps MSDS sheets current and readily accessible.
• Maintains thorough knowledge of laws, EPA, and OSHA regulations governing hazardous materials storage and management.
• Assists in monitoring and coordinating efforts regarding safety hazards, including LBP, asbestos, radon, hazardous spills, and workplace safety.
• Instills a "safety first" attitude among maintenance staff and all employees.
• Instructs staff on proper use and guidelines for safety equipment.
• Performs work area clean-up and safety-related duties.
• Coordinates with the Property Manager to hire, terminate, supervise, coach, and conduct disciplinary action for maintenance and janitorial staff.
• Conducts new hire orientation and facilitates ongoing development and training for maintenance and janitorial staff.
• Establishes expectations and goals for staff and evaluates performance.
• Ensures proper maintenance staffing or coverage at all times by preparing schedules.
• Coordinates site-specific payroll aspects for maintenance and janitorial staff, including managing timecards.
• Assists the Property Manager in implementing and enforcing Human Resources policies.
• Must be punctual and timely in meeting performance requirements, including attendance and work deadlines.

Requirements

• High school diploma or GED; three to five years of related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before groups.
• Trade school certificate(s) in HVAC, electrical, and plumbing.
• Certified Apartment Maintenance Technician (CAMT).
• Valid and appropriate state driver’s license and automobile insurance coverage.
• Not less than 3 years of experience supervising maintenance and/or janitorial staff and managing property maintenance processes (5+ years preferred).
• Frequent use of personal transportation to pick up replacement parts and supplies.
• Availability for on-call services on a rotating basis, weekends, and emergencies.
• Capability to adapt to changes in business practices with minimal or no advance notice.
• Knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.

Skills

• Problem-solving: Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions.
• Technical skills: Assesses strengths and weaknesses; pursues training and development; shares expertise.
• Customer service: Manages difficult customer situations; responds promptly to needs; solicits feedback to improve service.
• Business acumen: Demonstrates knowledge of market and competition; aligns work with strategic goals.
• Cost consciousness: Works within approved budget; implements cost-saving measures.
• Safety and security: Observes and reports potentially unsafe conditions.
• Supervisory: Directly supervises maintenance and janitorial staff; carries out responsibilities in accordance with policies and laws (interviewing, hiring, training, planning, assigning work, appraising performance, addressing complaints).
• Oral communication: Speaks clearly and persuasively; listens and responds well to questions; demonstrates group presentation skills.
• Written communication: Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to sit.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job.

• Frequently exposed to outside weather conditions.
• Occasionally exposed to fumes or airborne particles.