Mailroom Operations Specialist

Key Responsibilities

• Receive, open, and organize incoming mail in preparation for scanning and digital processing.
• Categorize and index inbound and returned correspondence from scanned batches, fax transmissions, and email.
• Handle returned mail processing for the Underwriting and Accounting departments.
• Manage large-volume outgoing document mailings.
• Operate and maintain mailroom equipment, including printers, scanners, inserters, and postage machines.
• Prepare and process Certified and Registered mail.
• Upload and index documents such as experience modifications, merit ratings, and certificates.
• Support system testing efforts related to mailroom or document processing updates.
• Supervise daily mailroom activities in the absence of the manager.
• Ensure all mail processing adheres to company policies, compliance guidelines, and performance benchmarks.
• Assemble and organize commission checks along with accompanying statements.
• Identify and resolve issues related to mailroom production equipment.
• Accept and manage deliveries from vendors.

Experience & Skills

• A minimum of 3 years of experience with printing, scanning, folding, and mailing equipment is preferred.
• A high school diploma or GED is required.
• Prior experience working with printing, scanning, folding, and mailing equipment is preferred.
• Strong organizational and time management capabilities.
• High level of accuracy and attention to detail.
• Ability to work both independently and as part of a team.
• Demonstrates sound judgment and maintains strict confidentiality.

Physical Requirements

• Ability to remain standing for prolonged periods.
• Manual dexterity to handle high-volume envelope stuffing and sealing.
• Capability to lift and carry up to 50 pounds.