Operations Specialist

About the role

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities. We help prominent organizations, disruptive brands, and influential people operate with confidence in an uncertain world.

Key Responsibilities

• Serving as the primary point of contact between clients, vendors, and other teams.
• Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
• Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
• Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
• Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
• Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
• Cooking logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
• Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
• Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
• Ensuring compliance with safety standards, operational directives, and national and regional regulations.
• Resolving operational issues, client concerns, and service satisfaction matters.
• Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
• Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.

Required and Preferred Experience and Qualifications

• Bachelor’s degree in a related field is strongly preferred.
• Either bachelor's degree or equivalent military experience.
• An interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.
• A competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
• Able to communicate effectively, both verbally and in writing.
• Able to maintain a professional demeanor during stressful situations.
• Able to quickly adapt and excel in dynamic situations.
• Demonstrated organizational and time management skills.
• Successful client management experience.
• A demonstrated history of effective conflict resolution skills.
• Able to attend training events that fall outside normal work hours.
• Able to work night shifts.

Work Environment & Physical/Mental Demands

• Must undergo and meet company standards for background and reference checks, and drug tests if required.
• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to handle multiple tasks concurrently.
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment.
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling.
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice.
• Frequent sitting and/or standing.

Training Schedule

All new hires will complete a mandatory training period from 9:00 AM – 5:00 PM, Monday through Friday, for the first two weeks before transitioning to their assigned shift.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Career Opportunities

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.