Mailroom Intake Clerk (Weekends)

About the role

Come join our Peak Health team at WVU Medicine as an Intake Clerk, contributing to the foundation for an innovative, new health plan. This position will report to the Mail Room & Operations Intake Supervisor, playing a unique and important role in our mission to change healthcare for the better. This role performs a wide range of administrative and support duties related to processing inbound and outbound customer transactions and/or documents, including claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPAA and CMS guidelines. The position is located at 1085 Van Voorhis Rd, Morgantown, West Virginia, within the PHH Peak Health Holdings, Cost Center 2912, PHH Mail Room.

Responsibilities

• Sorting, scanning, indexing, routing, printing, and mailing records related to Medicare and business office standards.
• Assist with incoming mail and deliver to appropriate individuals and departments; processes outgoing mail.
• Ensure compliance with HIPAA guidelines when processing incoming mail.
• Maintain HIPAA compliance when producing patient‑related information.
• Maintain a log of incoming and outgoing mail and track deliveries for documentation and reporting purposes.
• Receive, sort, and distribute incoming mail and packages.
• Provide timely and accurate delivery of mail to the appropriate departments or individuals.
• Perform accurate and timely data entry of document information into relevant systems or databases.
• Utilize quality control measures to ensure the accuracy and completeness of data.
• Follow standard operating procedures (SOPs) for document intake and processing.
• Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access.
• Stand, walk, and move throughout the day; ability to lift, pull, or push up to 30 pounds.
• Work in a standard office environment with electrical equipment (telephone, computer, fax machine, copier, postage machine, etc.).

Requirements

• High school diploma or equivalent.
• At least one (1) year of administrative, insurance, or customer service experience.

Qualifications

• Associate degree in healthcare or business‑related field (preferred).
• Two (2) plus years of administrative, insurance, or customer service experience (preferred).
• Previous experience in mail room operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry (preferred).

Skills

• Knowledge of HIPAA and privacy regulations.
• Attention to detail; ability to be organized and perform multiple tasks simultaneously.
• Proficiency with Microsoft Office Products (Word, Excel) and other systems needed to maintain system files and logs for Medicare compliance.
• Demonstrated ability to build and retain relationships.

Schedule

• Scheduled weekly hours: 40.
• Weekend work required.
• Holiday coverage as needed.
• Non‑exempt position.