Mailroom Intake Clerk

About the role

Come join our Peak Health team at WVU Medicine as an Intake Clerk, contributing to the foundation for an innovative, new health plan. This position will report to the Mail Room & Operations Intake Supervisor, playing a unique and important role in our mission to change healthcare for the better. This role performs a wide range of administrative and support duties related to processing inbound and outbound customer transactions and/or documents, including claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPPA and CMS guidelines.

Responsibilities

• Sorting, scanning, indexing, routing, printing, and mailing records related to Medicare and business office standards.
• Assist with incoming mail and deliver to appropriate individuals and departments; processes outgoing mail.
• Ensure compliance with HIPPA guidelines when processing incoming mail.
• Maintain HIPPA compliance when producing patient related information.
• Log of incoming and outgoing mail and track deliveries for documentation and reporting purposes.
• Receiving, sorting, and distributing incoming mail and packages.
• Timely and accurate delivery of mail to the appropriate departments or individuals.
• Accurate and timely data entry of document information into relevant systems or databases.
• Utilize quality control measures to ensure the accuracy and completeness of data.
• Follow standard operating procedures (SOPs) for document intake and processing.
• Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access.

Requirements

Minimum Qualifications:

• Education: High School diploma or equivalent.
• Experience: At least One (1) year of administrative, insurance, or customer service experience.

Physical Requirements:

• Standing, walking, and movement required throughout the day.
• Ability to lift, pull or push up to 30 pounds.

Working Environment:

• Standard office environment with electrical equipment (telephone, computer, fax machine, copier, postage machine, etc.).
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Preferred Qualifications:

• Education: Associate degree in healthcare or business-related field.
• Experience: Two (2) plus years of administrative, insurance, or customer service experience.
• Previous experience in mail room operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry.

Skills

• Knowledge of HIPPA and privacy regulations.
• Requires attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• Proficiency with Microsoft Office Products (Word, Excel) and other systems needed to maintain system files and logs to be Medicare compliant.
• Demonstrated ability to build and retain relationships.

Schedule

• Must be available for various shifts to include weekends and holidays.
• Scheduled Weekly Hours: 40.
• Exempt/Non-Exempt: Non-Exempt.
• Shift: United States of America (Non-Exempt) – indicates non-exempt status.