Mailroom Clerk

About the role

We are seeking a reliable and customer-focused Mailroom & Office Support Coordinator to join our team. This role is ideal for someone who enjoys working in a fast-paced office environment, providing excellent customer service, and supporting day-to-day administrative and mailroom operations.

Responsibilities

• Receive, sort, distribute, and process incoming and outgoing mail and packages.
• Manage shipping and receiving activities, including tracking and logging requests.
• Provide basic printer support and coordinate print-related requests.
• Deliver exceptional customer service by responding to employee and customer inquiries.
• Answer and direct phone calls, take messages, and route communications appropriately.
• Maintain accurate records, spreadsheets, and databases.
• Perform data entry and update office tracking systems.
• Compile, copy, scan, sort, file, and organize business documents and records.
• Afford assistance with office inventory management, mailing systems, and filing processes.
• Resolve routine issues and escalate concerns when necessary.
• Support general administrative and office operations as needed.

Qualifications

• A high school diploma or GED required.
• Minimum of 2 years of administrative, customer service, or office support experience.
• Prior experience in a mailroom, shipping/receiving, or print services environment is preferred but not required.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Able to manage multiple priorities and meet deadlines in a busy office setting.
• Professional demeanor with a strong customer-service mindset.

Preferred Skills

• Mailroom operations.
• Shipping & receiving coordination.
• Printer and print support.
• Administrative support.
• Data entry and record management.
• Customer service and customer support.
• Microsoft Office Suite.