Mailroom & Accounts Receivable Support Specialist

We need to output HTML fragment with sections: About the role? The description includes a paragraph about mission. Could be "About the role" or maybe "About the position". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. The posting includes description (mission), responsibilities, requirements (minimum and preferred), and a "Why Join" section (benefits/culture). No explicit Pay, Schedule, Benefits listed. So we should not create Benefits, Pay, Schedule sections unless content present. The "Why Join" could be considered Benefits or maybe "About the organization". But we have no explicit Benefits list. Could treat "Why Join Barbour Orthopaedics & Spine?" as a section maybe "About the organization" but not in list. The instruction says use those example headings; we can also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings when appropriate. If we don't have Benefits, we shouldn't create it. We have a description about mission and culture; could fit under "About the role" or maybe "About the organization". The instruction says do NOT repeat the job title as a heading. So we can have an "About the role" section with the introductory paragraph. Thus sections: About the role (intro paragraph), Responsibilities (list), Requirements (maybe split into Minimum Qualifications and Preferred Qualifications? Could combine under Requirements). Could also have Qualifications separate? The instruction includes Qualifications as possible heading. But we have Minimum Qualifications and Preferred Qualifications; we could put them under Requirements or Qualifications. Since they are qualifications, we could use "Qualifications" heading and list both minimum and preferred as subpoints? But we need to use

• for any list of duties/requirements/benefits. So we can have a
  with items, each item could contain text. For minimum vs preferred, we could differentiate within items. We also have "Why Join" which is about culture/benefits; could be placed under a section like "About the organization" but not in prescribed headings. However we could treat it as "Benefits" if it contains benefits/culture. It mentions culture of accountability, teamwork, continuous improvement, service excellence, opportunity to join growing organization where attention to detail contributes to operational success and patient experience. That's more like benefits/culture. So we could create a Benefits section with that paragraph. Thus sections: About the role (intro), Responsibilities, Qualifications (or Requirements), Benefits. We must not include Pay, Schedule. We must preserve all substantive information; not invent or summarize away detail. So we need to include all responsibilities bullet points as list items. Also include all requirements (minimum and preferred) as list items. We need to ensure we don't include boilerplate like EEO etc. There's none. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First, About the role: combine the description paragraphs before "Responsibilities". The description includes mission statement and role ideal. We'll put that in

  . Then Responsibilities: we need to capture each bullet under Responsibilities heading. The responsibilities are broken into subheadings: Mail Processing & Document Management, Payment Identification & Documentation Integrity, Payment Research & Resolution Support, Accounts Receivable Administrative Support, Documentation, Tracking & Reporting, Compliance & Financial Stewardship, Team Collaboration & Operational Excellence, Additional Responsibilities. We need to preserve all details. We'll create a

  with
  • for each bullet point. However some bullet points have multiple sentences; we can keep them as one
  • . For sub-bullets under Accounts Receivable Administrative Support: "Complete assigned payment follow-up activities accurately and within departmental expectations.Research payment status information including:Issued checksEFT paymentsACH transactionsPayment datesRemittance documentationThoroughly document findings to support collection efforts and payment reconciliation activities." That's a run-on; we need to preserve but can keep as one
  • . Might be messy but okay. We'll need to ensure we don't lose any content. Let's extract responsibilities text exactly as given: "Mail Processing & Document Management Collect, open, sort, scan, categorize, and distribute incoming mail accurately and efficiently.Identify and route payments, remittances, refund requests, legal correspondence, medical record requests, and other financial documents to the appropriate department or team member.Maintain organized mailroom workflows that support timely operational processing." "Payment Identification & Documentation Integrity Match checks, EOBs, EORs, remittance documentation, and correspondence to the appropriate patient account, claim, case, invoice, payer, attorney, employer, Workers' Compensation carrier, or responsible party.Ensure all payment documentation is complete, organized, and readily accessible.Maintain accurate records to support revenue cycle activities and financial accountability." "Payment Research & Resolution Support Investigate unidentified, incomplete, or unsupported payments using available resources.Obtain missing remittance information and supporting documentation whenever possible.Escalate unresolved issues appropriately to support timely resolution and reduce aging items." "Accounts Receivable Administrative Support Complete assigned payment follow-up activities accurately and within departmental expectations.Research payment status information including:Issued checksEFT paymentsACH transactionsPayment datesRemittance documentationThoroughly document findings to support collection efforts and payment reconciliation activities." "Documentation, Tracking & Reporting Maintain payment logs, mail logs, tracking spreadsheets, account notes, and status reports.Document research findings, follow-up actions, and payment updates within designated systems.Support transparency, workflow management, and effective team communication." "Compliance & Financial Stewardship Handle confidential patient, financial, and business information in accordance with HIPAA requirements and organizational policies.Identify and escalate payment discrepancies, duplicate payments, incorrect payees, missing checks, and other financial concerns.Help safeguard organizational assets through accurate documentation and adherence to established controls." "Team Collaboration & Operational Excellence Partner with Accounts Receivable staff, leadership, insurance carriers, law firms, employers, and other stakeholders.Maintain clear and professional communication to facilitate timely payment processing and issue resolution.Contribute to a positive, solutions-focused team environment." "Additional Responsibilities Take ownership of new priorities and responsibilities as business needs evolve.Exercise sound judgment, remain adaptable, and focus on achieving organizational goals and desired outcomes." We'll put each as
  • . Now Requirements: Minimum Qualifications and Preferred Qualifications. Minimum Qualifications: "High school diploma or equivalent. Strong attention to detail and organizational skills.Ability to accurately process and appropriately distribute checks, financial documents, and confidential correspondence while maintaining a high level of discretion and confidentiality. Basic computer literacy and solid data-entry skills, including the ability to accurately enter and maintain information in the appropriate systems or spreadsheets" Preferred Qualifications: "Previous experience in healthcare administration, medical billing, payment posting, mailroom operations, or Accounts Receivable.Familiarity with medical insurance EOBs, EORs, remittance advice, and healthcare reimbursement processes.Experience working with Workers’ Compensation, Personal Injury, orthopedic practice billing, or healthcare Revenue Cycle operations.Experience with NextGen, Electronic Health Records (EHR), Practice Management Systems (PMS), or similar healthcare software.Basic understanding of medical claims processing and reimbursement workflows." We'll combine into a
    with items; maybe separate Minimum and Preferred as separate
    • with subtext. Now Benefits: "Why Join Barbour Orthopaedics & Spine? At Barbour Orthopaedics & Spine, every team member plays a meaningful role in supporting exceptional patient care. We are building a culture of accountability, teamwork, continuous improvement, and service excellence. This is an opportunity to join a growing organization where your attention to detail and dedication will directly contribute to operational success and an exceptional patient experience." We'll put that in

      under Benefits heading. Now ensure we don't include any boilerplate like EEO etc. There's none. Now produce HTML:

      About the role

      At Barbour Orthopaedics & Spine, we are committed to delivering exceptional orthopedic and spine care while creating an outstanding experience for every patient we serve. Behind every successful patient encounter is a strong operational team that ensures information, payments, and documentation are handled accurately and efficiently. We are seeking a Mailroom & Accounts Receivable Support Specialist who thrives on organization, accuracy, and accountability. This role is ideal for someone who enjoys managing details, solving payment-related mysteries, maintaining documentation integrity, and supporting revenue cycle operations that directly impact the financial health of a growing healthcare organization. If you are highly organized, detail-oriented, and take pride in ensuring important information reaches the right people at the right time, we would love to meet you.

      Responsibilities

      • Mail Processing & Document Management Collect, open, sort, scan, categorize, and distribute incoming mail accurately and efficiently.Identify and route payments, remittances, refund requests, legal correspondence, medical record requests, and other financial documents to the appropriate department or team member.Maintain organized mailroom workflows that support timely operational processing.
      • Payment Identification & Documentation Integrity Match checks, EOBs, EORs, remittance documentation, and correspondence to the appropriate patient account, claim, case, invoice, payer, attorney, employer, Workers' Compensation carrier, or responsible party.Ensure all payment documentation is complete, organized, and readily accessible.Maintain accurate records to support revenue cycle activities and financial accountability.
      • Payment Research & Resolution Support Investigate unidentified, incomplete, or unsupported payments using available resources.Obtain missing remittance information and supporting documentation whenever possible.Escalate unresolved issues appropriately to support timely resolution and reduce aging items.
      • Accounts Receivable Administrative Support Complete assigned payment follow-up activities accurately and within departmental expectations.Research payment status information including:Issued checksEFT paymentsACH transactionsPayment datesRemittance documentationThoroughly document findings to support collection efforts and payment reconciliation activities.
      • Documentation, Tracking & Reporting Maintain payment logs, mail logs, tracking spreadsheets, account notes, and status reports.Document research findings, follow-up actions, and payment updates within designated systems.Support transparency, workflow management, and effective team communication.
      • Compliance & Financial Stewardship Handle confidential patient, financial, and business information in accordance with HIPAA requirements and organizational policies.Identify and escalate payment discrepancies, duplicate payments, incorrect payees, missing checks, and other financial concerns.Help safeguard organizational assets through accurate documentation and adherence to established controls.
      • Team Collaboration & Operational Excellence Partner with Accounts Receivable staff, leadership, insurance carriers, law firms, employers, and other stakeholders.Maintain clear and professional communication to facilitate timely payment processing and issue resolution.Contribute to a positive, solutions-focused team environment.
      • Additional Responsibilities Take ownership of new priorities and responsibilities as business needs evolve.Exercise sound judgment, remain adaptable, and focus on achieving organizational goals and desired outcomes.

      Qualifications

      • Minimum Qualifications: High school diploma or equivalent. Strong attention to detail and organizational skills.Ability to accurately process and appropriately distribute checks, financial documents, and confidential correspondence while maintaining a high level of discretion and confidentiality. Basic computer literacy and solid data-entry skills, including the ability to accurately enter and maintain information in the appropriate systems or spreadsheets
      • Preferred Qualifications: Previous experience in healthcare administration, medical billing, payment posting, mailroom operations, or Accounts Receivable.Familiarity with medical insurance EOBs, EORs, remittance advice, and healthcare reimbursement processes.Experience working with Workers’ Compensation, Personal Injury, orthopedic practice billing, or healthcare Revenue Cycle operations.Experience with NextGen, Electronic Health Records (EHR), Practice Management Systems (PMS), or similar healthcare software.Basic understanding of medical claims processing and reimbursement workflows.

      Benefits

      At Barbour Orth