Mail Services Specialist

Location: New York, NY 10018

About the role

This position is responsible for preparing paperwork for all in-bound and out-bound shipments and outgoing mail logging for pre-sort. The role includes opening and monitoring UPS accounts, sorting all USPS mail according to departments and branches, and scanning all inbound UPS/FedEx envelopes and packages using a UPS Trackpad. The Mail Services Specialist provides support to various departments to ensure timely processing of all critical shipments, performs light maintenance in the building (including moving boxes up to 40 lbs), and acts as supervisor when the Mail Distribution Center Supervisor is not present.

Responsibilities

• Scan into delivery mode all UPS and FedEx envelopes and packages.
• Sort and track all overnight deliveries and deliver appropriately throughout headquarters.
• Assist with opening new UPS accounts and monitor existing accounts.
• Accept and scan all deliveries from outside suppliers and vendors.
• Sort, deliver, and acquire signatures on all deliveries.
• Prepare all outgoing boxes for UPS and FedEx acceptance, including weighing shipments, creating shipping labels using iSHIP, and preparing an End of Day manifest for UPS pickup.
• Act as supervisor for the Mail Distribution Center in the supervisor’s absence.
• Drive company vehicle to the Post Office and local branches for deliveries as needed.
• Perform special projects and additional duties as required.
• Adhere to regulatory and compliance policies and standards; complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma, GED, HiSET, TASC, or foreign equivalent.
• 1+ years of mailroom experience.

Skills

• Strong listening, verbal, and written communication skills.
• Ability to work well in a team environment.
• Strong attention to detail and ability to multi-task.
• Experience with Microsoft Word, Excel, and Outlook.
• Ability to make decisions in the absence of the Mail Distribution Center Supervisor.
• Proven ability to build and maintain effective relationships with stakeholders through clear communication, proactive collaboration, and tailored solutions.
• Commitment to fostering a positive work culture and productive environment.

Physical demands

The job requires significant physical exertion and stamina, such as repeated bending, reaching, climbing, or moderate and frequent lifting.

Pay

Pay Range: $17.00 - $24.52 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed benefits information.