Mail Services Specialist
About the Role
We are seeking a Mail Services Specialist to support the daily operation of the corporate mailroom by ensuring the accurate processing, delivery, and shipment of mail and packages. This role serves as a key point of contact for internal customers, shipping carriers, and vendors while maintaining a high level of customer service, efficiency, and professionalism. The ideal candidate is organized, dependable, detail-oriented, and comfortable working in a fast-paced environment that requires frequent movement throughout corporate facilities.
Responsibilities
- Mail & Package Operations
- Sort, process, and distribute incoming mail and packages accurately and efficiently
- Perform scheduled mail and package deliveries throughout corporate offices
- Process outgoing shipments using approved carrier systems and procedures
- Ensure timely pickup and delivery of time-sensitive documents and packages
- Maintain chain-of-custody procedures for accountable mail and deliveries
- Shipping & Logistics Support
- Assist employees with packaging, labeling, and shipping requests
- Process domestic and international shipments through approved shipping platforms
- Utilize shipping and tracking systems, including FedEx Ship Manager and Pitney Bowes solutions
- Monitor shipment statuses and help resolve delivery issues when needed
- Coordinate courier services and special delivery requests
- Equipment & Facility Support
- Operate mailroom equipment, including postage meters, scanners, and shipping systems
- Help maintain a clean, organized, and safe work environment
- Monitor company vehicle condition and report maintenance concerns
- Customer Service
- Provide professional, timely support to employees regarding shipping, mailing, and package inquiries
- Respond to delivery questions and assist with locating packages
- Serve as a positive representative of the Mail Services department
Requirements
- Minimum Requirements
- High School Diploma or Equivalent
- Preferred Experience, Knowledge, Skills and Abilities
- Previous experience in mailroom, shipping, logistics, facilities, or administrative support environments
- Experience using carrier shipping software
- Familiarity with package tracking and inventory systems
- Physical Requirements
- Ability to lift and move packages up to 50 pounds
- Frequent walking, standing, bending, and lifting throughout the workday
- Ability to travel between buildings and departments to complete deliveries
Candidates must have the ability to perform the requirements of the job with or without accommodations and pass a drug screen and background checks.
Benefits
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Teammate discounts, tuition reimbursement, and dependent scholarship awards
- Paid Time Off
About the Company
Rollins, Inc., is a global consumer and commercial service company providing pest management services. Headquartered in Atlanta, GA, Rollins operates through subsidiaries such as Orkin US, HomeTeam Pest Defense, Clark Pest Control, and others. The company serves over 2 million customers in the US and has over 800 locations worldwide, with annual revenues exceeding $3.5 billion (NYSE: ROL).
Schedule
This is an onsite position at our Atlanta/Buckhead location.