Mail Services Specialist

About the Role

This position is responsible for preparing paperwork for all in-bound and out-bound shipments and outgoing mail logging for pre-sort. The role includes opening and monitoring UPS accounts, sorting USPS mail by departments and branches, and scanning all inbound UPS/FedEx envelopes and packages using a UPS Trackpad. The Mail Services Specialist provides support to various departments to ensure timely processing of critical shipments, performs light building maintenance (including moving boxes up to 40 lbs), and acts as supervisor in the absence of the Mail Distribution Center Supervisor.

Responsibilities

• Scan all UPS and FedEx envelopes and packages into delivery mode.
• Sort and track all overnight deliveries, then deliver appropriately throughout Flagstar Headquarters.
• Assist with opening new UPS accounts and monitor existing accounts.
• Accept and scan all deliveries from outside suppliers and vendors.
• Sort, deliver, and acquire signatures for all deliveries.
• Prepare outgoing boxes for UPS and FedEx acceptance, including weighing shipments, creating shipping labels using iSHIP, and preparing an End of Day manifest for UPS pickup.
• Act as supervisor for the Mail Distribution Center in the absence of the Mail Distribution Center Supervisor.
• Drive a company vehicle to the Post Office and local branches for deliveries as needed.
• Perform special projects and additional duties as required.
• Adhere to regulatory and compliance policies and standards, completing required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma, GED, HiSET, TASC, or foreign equivalent.
• 1+ years of mailroom experience.

Skills

• Strong listening, verbal, and written communication skills.
• Ability to work well in a team environment.
• Strong attention to detail and ability to multi-task.
• Experience with Microsoft Word, Excel, and Outlook.
• Ability to make decisions in the absence of the Mail Distribution Center Supervisor.
• Proven ability to build and maintain effective relationships with stakeholders through clear communication and proactive collaboration.
• Aligns relationship-building efforts with enterprise goals to drive strategic results.
• Builds trusted client relationships by identifying needs and delivering tailored solutions.
• Fosters a positive work culture and productive environment.

Physical Demands

The job requires significant physical exertion and stamina, including repeated bending, reaching, climbing, or moderate and frequent lifting.

Pay

Pay Range: $17.00 - $24.52 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information about benefits.