Mail Services Specialist

Mail Services Specialist role focused on accurate, efficient, and timely handling of incoming and outgoing mail and parcels in a corporate, campus, or retail setting. Provides excellent service to internal and external clients, utilizing consultative skills to anticipate needs and offer solutions. Works with minimal supervision and interacts daily with customers, managers, team members, and vendors.

Responsibilities

• Coordinate all mail and shipping-related services and activities
• Pick up and deliver customer packages and mail throughout the site
• Maneuver packages using appropriate equipment or assistance
• Assemble packages and prepare goods for shipping (wrapping, insulating, weighing, labeling)
• Operate and maintain an automatic mail processing machine (mail meter) for outbound mail
• Provide customer service by determining shipping methods and informing customers of products, services, routes, and rates
• Sort and prepare packages and mail for pickup or delivery to designated mail stops
• Utilize a tracking system to log receipt and release of packages
• Use pallet jacks and other large package handling equipment
• Investigate packages and mail with unknown recipients
• Operate duplicating equipment (copiers, scanners) and perform routine equipment checks
• Address basic equipment issues (e.g., paper jams, toner replacement); escalate technical issues as needed
• Maintain convenience copier areas (cleanliness, stocking supplies)
• Handle fulfillment tasks such as furniture or conference room setup
• Deliver completed print/copy/mail items to designated locations
• Respond to internal customer inquiries regarding service requests
• Perform light filing, archiving, and housekeeping duties
• Perform additional courier or administrative tasks as assigned

Requirements

• High School Diploma or equivalent education required
• 1+ year of customer service or operations experience
• 1+ year of specialized experience preferred
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred
• Experience with mailroom equipment (e.g., postage meters, envelope openers, barcode scanners) preferred
• Excellent verbal and written communication skills
• Proficiency with computer systems and ability to learn new software quickly
• Must meet all FedEx Office employment qualifications for new hires or transfer requirements for current team members

Benefits

• Health, vision, and dental insurance
• Retirement plans
• Tuition reimbursement

Pay

Starting pay range: $19.70 - $23.17 per hour. Actual starting pay determined by experience, market level, and location.