Mail Services Coordinator

About the role

This isn’t just about sorting envelopes; it’s about providing exceptional customer service, managing critical assets, and acting as a professional ambassador for the world’s largest commercial real estate services firm. If you thrive in a fast-paced setting and take pride in organizational excellence, you'll find a supportive team and plenty of room to grow your career here.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival.
• Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Requirements

• High School Diploma or GED.
• Up to two (2) years of job-related experience.
• Mailroom, shipping & receiving, or job-related experience preferred.
• Proficient computer skills to audit and manage delivery systems.
• Strong communication and customer service skills.

Other Skills and Abilities

• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products.
• Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills.
• Ability to calculate simple figures such as percentages.