Mail Services Associate (Floater)

About the role

The Lead Floater will provide staffing coverage and assistance to clients in the Seattle and Renton area, supporting Receptionist/Lobby Ambassador, Facilities, and Shipping & Receiving services. This role requires the ability to commute to locations in the Greater Seattle and Renton area.

Responsibilities

• Operate multi-line telephone systems and route calls to the appropriate person or location.
• Act as the first point of contact for clients, guests, vendors, and associates, greeting them with professionalism and courtesy.
• Process, sort, and stage packages for delivery on a fast-paced line.
• Receive, count, and process incoming mail, letters, and packages.
• Deliver packages to departments and cubicles using a PDA system to scan and sign for packages.
• Prepare and package outgoing materials to prevent in-transit damage and complete shipping documentation.
• Check and organize shipping stock items and manage supplies inventory.
• Receive and stock supplies in appropriate areas, including beverages in break rooms.
• Assist the Facilities Manager with tasks such as keyboard tray installations and conference room setups.
• Perform other duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Minimum of 1-2 years of customer service experience.
• 1-2 years of experience in a corporate front desk or reception environment preferred.
• 1-2 years of experience in a shipping & receiving or mailroom environment preferred.
• Valid driver’s license with a clean driving record and/or reliable transportation.
• Superior verbal communication and phone skills.
• Professional demeanor, appearance, and attitude.
• Flexibility to work at different sites as required.
• Ability to lift up to 50 lbs. consistently.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) is a plus.