Mail/Copy Associate (Floater)

About the role

A Floater is a cross-trained Office Services team member based in Lowell who travels to the Boston Seaport and other regional sites to provide flexible coverage across mailroom, shipping/receiving, and general office support, ensuring consistent operations whenever staffing gaps or workload demands arise.

Responsibilities

• Receive packages and scan into receiving system; deliver and obtain signatures for all incoming packages.
• Assist in all mailroom functions, including sorting, distributing, and handling mail.
• Support various office services like copy requests and work tickets during coverage or lunch breaks.
• Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.
• Travel to other locations within the region, including Boston, MA.
• Maintain records and files.
• Perform work in a backup capacity to all staff functions and provide problem resolution.
• Handle difficult or irate customers periodically.
• Ensure equipment is in good working order and perform equipment maintenance.
• Interface with client contacts when required.
• Keep manager informed of operational efficiencies and potential problems.
• Work overtime periodically as required.
• Set priorities and adapt to changes flexibly.
• Demonstrate leadership qualities.

Requirements

• High School diploma or GED equivalent.
• Ability to lift up to 50 lbs.
• 1 to 2 years of experience in a mailroom or experience at FedEx and/or UPS.
• Proficiency in MS-Office: Word, Excel, Outlook, and PowerPoint.
• Ability to appropriately handle confidential and highly sensitive material.
• Valid Driver’s License.

This position is stationed in Lowell, MA, with travel to the Boston Seaport area whenever staffing gaps or workload demands arise.