Mail Service Associate Lead & Back up Driver

About the role

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The Site Lead is responsible for overseeing on-site operations; productivity, and quality standards are met. This role acts as the primary point of contact at the site, coordinating staff, resources, and communication between teams and upper management. Please note that the position is for a Team Lead to oversee day‑to‑day operations in the following locations: 7105 Corporate Dr, Plano, TX, as well as 16001 Dallas Parkway, Addison, TX (approx. 15‑minute drive).

Responsibilities

• Oversee daily mailroom operations, ensuring efficient handling of incoming and outgoing mail and delivering exceptional service to internal and external clients.
• Serve as a key liaison between the Mail Services team and client departments while providing leadership, training, and operational guidance to front‑line staff.
• May require driving the TMG company vehicle for training and/or staff coverage.
• Manage day‑to‑day operations of multiple mail service locations (time split between Plano and Addison sites).
• Ensure adherence to organizational policies, business guidelines, and safety and security procedures.
• Oversee receipt, sorting, and accurate distribution of incoming mail to appropriate recipients and departments.
• Maintain accurate logs and records of mail activity, shipments, and deliveries.
• Perform precise data entry to support tracking and reporting requirements.
• Provide direct supervision, guidance, and direction to mail services staff.
• Deliver ongoing training, coaching, and professional development to team members.
• Offer constructive feedback, performance recognition, and support for continuous improvement.
• Act as a liaison to ensure client satisfaction and strong working relationships.
• Perform vehicle maintenance tracking and inspection of deliveries for suspicious items.
• Enter daily data for reporting (logs, maintain records, EOM volume reporting).
• Perform other duties as assigned.

Qualifications

• Ability to lift up to 50 lbs.
• 6 months to 1 year experience in a Mail Room or experience at FedEx/UPS/Post Office.
• Experience in MS‑Office: Word, Excel, Outlook, PowerPoint.
• Ability to lead others.
• Ability to appropriately handle confidential and highly sensitive material.