Mail Service Associate Lead

About the role

Lead Mail Service Associate responsible for managing a team of Mail Service Associates, ensuring efficient and accurate mail processing, and maintaining high customer satisfaction levels.

Responsibilities

• Manage a team of Mail Service Associates to ensure optimal performance and adherence to company policies.
• Oversee daily operations to maintain high standards of accuracy and efficiency in mail processing.
• Communicate effectively with customers to resolve issues and provide exceptional service.
• Train and develop team members to enhance their skills and productivity.
• Ensure compliance with all relevant regulations and company procedures.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or related field.
• At least 3 years of supervisory experience in a similar role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office Suite.

Qualifications

• Ability to work flexible hours including evenings and weekends as needed.
• Experience with mail processing systems and software.
• Knowledge of postal regulations and industry best practices.

Skills

• Leadership and management skills.
• Customer service orientation.
• Team building and development.
• Problem solving and decision making.
• Time management and organization.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance benefits.

Pay

$50,000 - $60,000 annually.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.