Mail Services Associate Lead

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is seeking an experienced Mail Service Lead with 2–5 years of mail and messenger operations expertise to oversee the full lifecycle of incoming and outgoing materials, ensuring accurate processing, safe handling, and timely delivery across multiple tenant locations.

Responsibilities

• Handle all materials received in the Mail/Messenger Center, including receipt, review, documentation, processing, preparation, sorting, and delivery.
• Deliver, pick up, and transport materials within, between, and across various tenant locations.
• Ensure all packages are scanned and processed correctly using systems such as UPS and Microsoft Office tools.
• Inspect deliveries for suspicious or threatening items.
• Pick up outbound boxes and packages from tenants.
• Sort items into categories according to established methods.
• Prepare items for processing, shipment, or transportation.
• Enter activity data in logs and maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Cross-train on other roles within the department and perform additional duties as needed due to staff absences or management discretion.
• Perform physically demanding tasks, including lifting up to 50 lbs. and operating mail carts.
• Other duties as assigned by the manager.

Qualifications

• High School diploma or equivalent (GED).
• Minimum of 2–5 years of mail/messenger services-related experience, with knowledge of commonly used Office Services procedures.
• 1–3 years of experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills and a "can-do" attitude.
• Strong verbal and written communication skills.
• Ability to work independently or in a team environment.
• Competency in performing multiple functional tasks with attention to detail.
• Ability to handle mail or hand carts and lift up to 50 pounds.