Mail & Print Services Assistant - Level 2

About the role

This is a 3-month assignment with possible extension, providing additional support for mailroom and shipping operations in a New York location (855 Ave of the Americas). The role is on-site and not remote.

Responsibilities

• Supervise and support personnel across all mailroom, shipping, and receiving functions.
• Set work schedules, assign tasks, and cross-train staff to ensure full operational coverage, including during high-volume events and seasonal activations.
• Oversee the receipt, handling, logging, and dispatch of apparel samples, seasonal product, confidential materials, and VIP items.
• Maintain a secure and documented chain of custody for all inbound and outbound shipments.
• Manage high-volume event product flows, ensuring accurate intake, secure storage, and timely distribution.
• Coordinate logistics for high-profile activations with professionalism and discretion.
• Maintain and enforce mailroom policies and procedural manuals, including protocols for confidential and high-value items.
• Communicate updates clearly to team members and drive consistent compliance.
• Operate and oversee shipping and tracking platforms, including UPS, FedEx, US Government Client, PS Tracks, Ricoh, and related systems.
• Train team members on applicable platforms and resolve operational issues decisively.
• Identify root causes of issues, implement corrective actions, and communicate outcomes to stakeholders.
• Develop and refine techniques to improve throughput, accuracy, and security during peak periods.
• Maintain cost records by department, implement cost-saving measures, and report on operational efficiency.
• Ensure all work reflects the highest standards of organization, confidentiality, and client service.

Requirements

• High School Diploma or GED with five or more years of job-related experience.
• Prior supervisory or shift manager experience required.
• Experience in a high-volume mailroom, shipping operation, or logistics environment strongly preferred.
• Working knowledge of mailroom and shipping operations, including intake protocols, chain-of-custody practices, and handling procedures for confidential and high-value items.
• Demonstrated ability to manage sensitive information with discretion and maintain confidentiality under pressure.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams), Slack, Zoom, and Box.
• Familiarity with UPS, FedEx, US Government Client, PS Tracks, Ricoh, and other mail and package management systems.
• Exceptional organizational skills with the ability to prioritize, adapt, and execute in a high-paced environment.
• Motivated, hands-on, and committed to team and client success.

Pay

Potential convert-to-perm salary: $75,000.

Schedule

Monday–Friday, 8:00 AM–5:00 PM.