Mail Center Support Representative

Responsibilities

• Answer inbound calls from mail center owners in a prompt and professional manner
• Provide guidance in a positive, conversational, and solution-oriented tone to foster strong relationships
• Build trust and sustainable partnerships through open and effective communication
• Resolve service concerns by identifying the issue, explaining the best solution per iPostal1 policies, and ensuring timely resolution
• Document all interactions with mail centers and escalate issues to the department manager as needed
• Follow all communication procedures, guidelines, and internal policies

Requirements

• Strong active listening skills
• Ability to organize and manage a busy workload
• Quick learner of internal systems and processes
• Inquisitive and detail-oriented
• Results-driven mindset
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a service-oriented or business support role preferred

Benefits

• Dynamic, fast-paced, and collaborative environment
• Opportunity to work with a growing company in the digital mailbox industry
• Paid training program