Mail

About the role

The Customer Service Representative assists customers with all store services and products under the supervision of the Center Owner or Manager. Duties include operating the point-of-sale system, copiers/printers, rental computers, and other store equipment. Additional responsibilities may involve training and mentoring other Customer Service Representatives.

Responsibilities

• Affords assistance with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner.
• Affords assistance with customer's product and service needs in person, through email, and by phone.
• Processes customer sales through the point-of-sale system.
• Upsells, cross-sells, and actively participates in marketing and promotional initiatives.
• Affords assistance in opening and closing the center, cash register, and other center systems.
• Maintains the center consistent with established standards.
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff.
• Sorts and deposits mail in private mailboxes.
• Captures, completes tasks, and organizes Virtual Mail.

Requirements

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assists in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Able to work flexible hours.
• Some supervisory skills preferred.
• Notary Public certification may be required.

Qualifications

• A high school diploma or equivalent required.
• Valid driver’s license required.
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software.
• Able to work flexible hours.
• Some supervisory skills preferred.
• Notary Public certification may be required.